Mirtha C. Email & Phone Number

Aguascalientes, Ags

• Establish system configuration and SOP documents for all the team support for auto training sessions.• Maintained security requirements, data management and 24-hour oncall support, monitoring, troubleshoot, analyzes, and resolves complex server and client related issues.• Assisted in the upgrade from windows server 2008 to 2019 following strict build procedures• Manage windows server environments for remote users, implementing upgrades for different applications.• I conducted Fast knowledge to troubleshooting for windows server in applications and configuration.• Administration for windows 2008 to 2019 servers virtually. • Responsible for administration of all window user accounts for grant security for applications.• Updated once a month antivirus definitions and security patches on windows servers.• Interview for new engineer system for the project.• Metrics with SLA for manager review.Tools: pcmiler, windows server 2008,2012,2016,2019, azure, csar, plasa, USM, footprints. RDCM, Splunk, Active Directory basic task, bitlocker.

Aguascalientes, México

• Co facilitator of SC from GE Nuclear NPP Information Management Systems.• Create and updated of the Workflows support and responsible to check troubleshooting, diagnostic, and problems on them.• Expert on the community for Technical issues of Smart plant applications (SPI, P&ID), helping to test and support software systems or applications. This including software enhancements, patches, new business and new purchased products. • Support on documentation process and PDP (Project Development Plan) for the project.

Aguascalientes, México

Windows coordinator and SSO Service Leader (GE Assets Management).• Technical Support to Servers Win 2003• In charge of the supports of the implementation of software and hardware updates. • Follow up on deliverables to GEAM (Support central rules, case documentation, risk, meetings, minutes, RCA’s, etc.)• Work with the project people for maintaining SLA’s of the service. (SLA compliance)• Creation, review and update proper service documentation and review with the coordinator• Creation for Balance and correct shift rotation. • Give the Siteminder (SSO) Support for implementation, administration and configuration.• Help the quality department to get the CMMI 5 Level with documentation, solution for the issues and follow up with the service leaders.• Help with interviews, check CV and select persons for different vacancy places for the project.• Responsible to follow up the timesheets for all the team, check them an approve them.• Responsible for testing area, monitoring robots and solving issues on them..Functional Experience:Good Proactive and Reactive work skills, Client focused attitude. Right execution. Team work. Project Management and control. Trained for Armonis Project Leader administrationTools: w2k server, w2003 server, remedy, kintana

Área Metropolitana De Ciudad De México

• WIN 2000 Sys and Active Directory Admin experience.• Quotation and pursuit to projects• Security of networks w2k, NT, validating infrastructure, checklist, scans of vulnerability, installation appars and fixes, elaboration and execution of security schemes.• Administrator in Enterprise Wintel User Services group, responsible for supporting W2K Server operating systems across multiple clients and locations.• Support of the Wintel infrastructure, troubleshooting and acting as an escalation point for the team• Trained on SAP:o Installation for SAP Businesso Configuration of SAPo Configuration for begin working for FI, MM , SD moduleso Configuration for and support working with Scanda (Xamai) that is a channel partner SAP Business One Gold Level.• Administered servers: Exxon Mobil (SAP 4.6 in w2k advanced server with sql). Tec Milenio (w2k with bdd de Sql). Ge-Seguros (w2k with Webhosting) Dynaware (w2k with Terminal Services) Asperian (w2k with JDE EDWARDS) Inverlat (w2k with crystal reports) Danone (w2k) Grupo Modelo (Help Desk Peregrine, administration w2k) Functional Experience:Good Proactive and Reactive work skills, Client focused attitude. Right execution. Team work. Project Management and control. . Ability to work under pressure and on unstable environments.Tools: W2k server, appars and fixes for security, SAP Modules.

Mexico, D.F.

• Supervision and coordination of the activities of the Corporate Help Desk ATMs support staff consisting of 52 members comprised of systems specialists, Sr. Support Specialists and Support Engineers.• Work to schedule staff to adequately handle any external requests and problems• Keep management informed on status of employees’ problems and of internal support activities as necessary• Plans, supports, and monitors all related issues related to the Support team• Develops and supports new Support policies• Tracks, analyzes, and directs team performance levels per department standards, and utilizes customer feedback to provide maximize service levels• Responsibilities also include entering & maintaining issues in the Help Desk (HEAT) system and communication with other Corporate IT staff on issue resolution.• Coordinates personnel moves in conjunction with Building Services and Team leads.Functional Experience:Team work. Project Management and control. Right execution, Proactive and Reactive work skills. Ability to work under pressure and on unstable environment. Knowledge about ATMs parts for repair them. Budget administration. Personal management.

Tampico, Tams.

· Support team leader of the Infrastructure and equipment on site of customers.· Support of Visual FoxPro client business issues.· Guaranties administration.· Control of the capital expenses for purchase or lease it equipment and software· Provided project management, software support and software training.· In charge of 4 technicians in my department.Functional Experience:Good Proactive and Reactive work skills, Client focused attitude. Right execution. Team work. Ability to work under pressure and on unstable environments.Tools: Windows NT server, VFpro, CNNA. Unix, Novell, Windows, Office, Antivirus (Norton, McAffe and Panda), Aspel (Coi, Noi), Lotus SmartSuite

Reynosa, Tams.

• Planning of purchases and rotation of inventories in the resins department.• Coordinate of physic inventories • Buy and elaborate purchase administration• Elaboration of budgets and critics routes• Functional Experience:Good Proactive and Reactive work skills, Client focused attitude. Right execution. Team work. Ability to work under pressure and on unstable environments.Tools: MS Word, MS Excel, MPS,MVS

Mexico, D.F.

• The Administration of the System Department with 10 Programmers.• The Windows NT Server Administration with sql and visual foxpro 7.0• Manage and implementation of the System projects• Creation of process and manuals for the company.• Supervise the system communications with the providers.• Technical support to customers for software connectivity, communication protocols.• Identify & use technology enabled alternative media channels to connect to prime prospects (tcp ip, ds0, firewalls and routers)• Analyze, design and implementation of the different branch systems..• Relationship with providers.Functional Experience: Project management and information control (reception handle and sending) to generate transference certainties, emitted and received export certainties, TLC (vcr, origin rules, tariff jump, origin certificates), automotive decree (factor To, currency cession, VAN), draw back, fiscal opinion, pitex, assembles and control of warehouses companies. Manager interactions and Business Project proposal.Tools: Windows NT, XP and 98, Office 2000, Antivirus Mc Fee, MS Project, MS Word, MS Excel, Visual FoxPro, sql

Mexico, D.F.

• Manager reports for monthly and semester information.• Design of projections of costs and analysis of deviations with respect to finances.• Administration of the system department, coordinating projects for maintenance services.• Elaboration of manuals, procedures and policies functions.• Manager of the software connectivity, communication protocols.Functional Experience: Manage of electrical installation, Manage of warehouse, full installation of a networkTools: FoxPro 2.6, MS Excel, Ms Word, Lotus Notes