Mir Usmaan Hassan Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Troubleshoot customer issues across various operating systems, including resolving network and LAN-related problems.• Provide support for Office 360, focusing on user policy adherence and access management.• Educate customers on system and network functionality, including basic LAN troubleshooting and VoIP system use.• Ensure compliance with Office 360 security policies when handling sensitive customer data.• Reports to and communicates directly with Operations Manager or Franchise Business Owner.• Meet enrollment goals through telephone calls, online chats, and emails with conversations that will optimize revenue opportunities, including new callers, multi-day enrollments, sibling/parent enrollments, drop requests, camp and Splashapaloozas enrolments, and safety presentations.• Make outbound and follow-up calls for leads like daycare centers, preschools, mothers’ groups, etc., in conjunction with marketing initiatives.• Research and stay informed of current and upcoming events and promotions.• Resolve customer issues and complaints identify and escalate priority issues.• Provide customers with product and service information.• Process payments, changes, move-ups, orders, forms, and applications accurately into the system.• Manage, open, and optimize class schedules based on business needs and instructor availability.• Attend staff meetings and ongoing training, coaching, and role-playing as requested by the Operations Manager or Franchise Business Owner.

Houston, Texas, United States

· Assisted with network troubleshooting, including packet-switching anomalies and VLAN configuration issues for internal teams.· Automated routine tasks related to network and infrastructure maintenance, reducing manual intervention by 30%.· Monitored system health, particularly focusing on VoIP and LAN performance, ensuring fast resolution of anomalies.· Resolved service requests related to network setups, application configurations, and deployment issues.

· Managed cloud infrastructure, focusing on system security and performance optimization.· Responded to network incidents, troubleshooting and resolving connectivity and access issues.· Contributed to the creation of technical documentation for system setup and maintenance.· Collaborated with the IT team to improve incident response times and internal support processes.

Arlington, Texas, United States

· Provided first-level IT support for internal users, addressing VoIP system issues and LAN connectivity problems.· Managed IT equipment, including network devices, ensuring proper VLAN and LAN configurations during transitions.· Assisted with project management tasks related to system upgrades and Office 360 policy implementation.· Coordinated communications between departments, ensuring clear and timely updates on network and Office 360 policy changes.· Efficiently handled phone calls and emails, directed inquiries, and drafted professional correspondence.· Conducted statistics entry and maintained organized records, enhancing data accuracy.· Provided administrative support by assisting with document preparation and handling confidential information.· Coordinated meetings, including logistics and minute-taking, to facilitate productive team discussions.· Delivered exceptional customer service by welcoming visitors and addressing their needs promptly.· Assisted in project management by tracking deadlines and supporting team collaboration.· Established and maintained an efficient filing system, ensuring easy document retrieval.· Demonstrated proficiency in office software and equipment, streamlining daily tasks.· Successfully multitasked and prioritized responsibilities in a high-paced work environment.· Contributed to event planning and execution, ensuring the success of office related functions.· Proactively identified and resolved administrative challenges, showcasing problem-solving skills.· Collaborated effectively with team members to achieve shared goals and projects.· Quickly adapted to new tasks and technologies, demonstrating a strong learning ability.· Mastered time management techniques to prioritize tasks and meet tight deadlines.· Provided first-level IT support for internal users, resolving software and hardware issues.· Managed and tracked IT equipment, ensuring seamless operations during transitions.

Bachelor Of Science - Bs, Information Technology, Senior

Still In School, Cyber/Computer Forensics And Counterterrorism