▪ Defining and implementing Customer Service strategy and road-map ▪ Product Manager/Owner for various features ▪ Building the VIP Account Management department▪ Creating and implementing the Monetization strategy for the VIP department▪ Implementing data driven tasks in all managed departments▪ Building protocols for retention of VIP players and unsatisfied/detractor players▪ Creating and overseeing the implementation of the Social Media strategy▪ Implementing AI in the Customer Service flow and optimizing processes for a higher efficiency of the team ▪ Assisted and implemented GDPR compliant flows cross-studios (Playtika Global Customer Service)▪ Point of contact for Customer Service legal cases (Playtika Global Customer Service)▪ Defining and implementing Global Standards for Customer Service in Playtika

▪ Overseeing, managing and planning the Romanian site operations▪ Planning, forecasting and implementing the annual site budget▪ Supporting Playtika studios in their Customer Service activities and building the Customer Service teams and protocols▪ Customer Service Director role for one of the studios (Bingo Blitz game)▪ Defining and implementing Global Customer Service standards and KPIs

▪ Helped start and grow the Customer Service, VIP, QA and Marketing teams▪ Customer Service Manager for the studio▪ Quality Assurance Manager for the Romanian QA team▪ Setting standards and KPIs along with yearly strategy for the domains

▪ B2B SaaS consulting for a portfolio of clients▪ Performance optimization of online marketing campaigns for designated portfolio of clients▪ Implementation of online marketing campaigns for the portfolio of clients

▪ Managing and growing the client portfolio▪ Cold-calls to new clients▪ Google Adwords campaigns implementation