Responsible for recruitment operation capabilities including process/process improvement, tools, technology and reporting/analytics to ensure alignment with company's recruiting strategy and business needs. Partners with Recruiting Managers in designing and building scalable recruiting processes across the organization in accordance with local regulations.Partners closely with internal and external teams to continuously develop, document and drive adoption of the processes and solutions that support the company's recruiting goals.Lead team of Recruiting Coordinators and Sourcers on the administration of recruiting processes and programs.

Analyze, develop, implement, manage and evaluate learning programs and other performance improvement initiatives for individual and team development.Partners with business leaders, subject matter expert, instructional designer and other learning team members to design learning solutions and programs to meet business needs.

Facilitated core sales, leadership and development courses to branch and centralized personnel from front-line employees to District Managers. Effective in both Face-to-face and virtual deliveries

Serving as an external trainer/facilitator to implement a joint venture project in which multiple proprietary systems are migrating to a single platform. Working directly with internal training staff and Financial Advisors to create a seamless transition to the new system.

Managed all client and end-user training for Branch Image Capture Project including Day 1 and Day 2 activities for operation centers and branches in North Carolina, Toronto and Florida.Established training tasks based on implementation and release schedules.Rectified issues, risks and action items assigned to training.Worked with Quality Assurance (QA) throughout various testing cycles to document procedural changes.Developed and continuously updated user and reference guides, job aids and research tools for current and future use.Assigned to Command Center to track and document issues related to the project. Researched and resolved IR (Incident Request) issues assigned by a centralized Command Center.Instructional Designer for Keying, Balancing and Console Operator classes for individuals who transitioned into new roles due to Branch Image Capture Project.Documented procedures related to project for both the operations center and retail bank.Formulated and submitted Change Requests (CR) based on project findings.Scheduled and delivered classroom, web, teleconference and one-on-one training sessions.

Primary Learning Facilitator for Fundamentals of Retail Banking, New Employee Orientation, Coaching Key Drivers, Balancing Workshop, Retail Relationship Sales, and Retail Operations.Coordinated new hire training plans post-recruitment through on-the-job training phaseTracked return on investment from training assessments and evaluations of new hires which revealed weaknesses in training plans that helped develop On-The-Job Trainers.Managed a team of dedicated On-The-Job Trainers for newly hired tellers, which supported smooth transition from classroom training to live work environment. Developing training materials to improve shareholder value through customer service and sales. Facilitated the Manager Supervisory Education Program with partners in Human Resources to develop coaching, teamwork and customer service skills amongst front-line

Managed, trained and coached performance of eight Sales Representatives. Developed a Teller Guide, which codified all aspects of the bank's sales program in a user-friendly reference, utilized throughout the bank. Ensured achievement of appropriate branch sales goals by motivating employees, developing creative marketing tools and holding representatives accountable for individual goals.