Miryam Munoz Email & Phone Number

Edmonton, Alberta, Canada

Primary day-to-day responsibility for supporting the data entry function such as verifying donor information, inputting data, uploading data, and balancing records related to processing campaign data, and processing corrections.

Zapopan Area, Mexico

• Global role responsible to drive Workforce Design implementation tools across Americas reporting in a strategical team for the Chief Human Resources Officer
• Introduction of WFD tools and integrations to the Operational Leads for standardization of Labor Efficiency and Resources Planning and visibility among the company based on workload drivers, actual production output.
• Leading implementation project as front-end point of contact ensuring and defining project plan and… Show more Global role responsible to drive Workforce Design implementation tools across Americas reporting in a.
• Leading implementation project as front-end point of contact ensuring and defining project plan and monitoring milestones for proper achievement
• Create and improve semiautomatic status reports for Labor Efficiency and Utilization, forecast needs, analysis of losses in terms of 4Ms
• Interaction with account holders and key users to increase potential visibility, transfer knowledge and training of new features released Show less

Guadalajara Area, Mexico

• Responsible for replenish, manage, track and utilize the bench resources of the company in the optimum level.
• Interact with the Account holders to understand their resource requirements and canalize to the available internal resources based on their skill profiles
• MIS tracking of unallocated resources based on grades, skills and dates
• In charge of mapping new joiners to the different accounts and ensure engagement and allocation on the same to ensure accurate billing

Guadalajara Area, Mexico

In charge of align training process, uptrainings and refreshers according to business necessities and opportunity areas.MIS to share visibility in a daily, weekly ans monthly basis to Client and internal teams.To identify business behavior based on a Quality Guideline shared by Client.Constant communication with operative team in order to improve our.

Zapopan Area, Mexico

• Manage and analyze strategies to find a balance between client requirements and client key metrics using different methods such as supply chain plan or internal Changes in our Line of Business’ process considering.
• Identify challenges, adaptability and improvement of internal process and policies, visibility and reporting tools according to client needs.
• Share with the client long term projections and proposals for ramp ups and downs in… Show more Manage and analyze strategies to find a balance between client requirements and client key metrics using different methods.
• Share with the client long term projections and proposals for ramp ups and downs in case of adjustments or needs.
• Assessing stakeholders in order to identify issues or challenges on procedures to meet Client’s and business needs.
• Calibration and active participation with Standard Operational Procedures among different cities by creating and improving tools and reports.

Zapopan Y Alrededores, México

• Maximize and optimize resources at short term by reporting and visibility for the operative team.
• Creation of different reports to provide accurate visibility.
• Constant communication with the external Client and share action plans to improve staffing levels at interval level.

Zapopan Y Alrededores, México

• Assure the best quality on service provided to our client´s customers with guidelines provided by our customer through feedback sessions, trend analysis and strategy generations.
• Analyzed Quality trends and identify call drivers.
• Work along with operative team to plan strategies and developing a selection process for escalated queue recruiting top performer agents
• Daily call monitoring in order to maintain and progress quality standards

Zapopan, Jalisco, Mexico

To provide service to customers regarding billing inquiry and technical issues following a specific procedures, call flow and guidelines.

Web Development & Professional Communication, Continuing Education Program

Licenciatura En Administracion Financiera Y Sistemas, Administracion Financiera Y Sistemas

Licenciatura En Administracion Financiera, Finance And Financial Management Services