● Generated multiple Access Reports using SIEM tool for AMP product launch, production issues, and audit of Agent tool usage which included collaborating with Nokia Consultants to refine data to administer login activity at launch● Automation of several reports on Identity activities while utilizing EDirectory, Active Directory, Splunk, Apache Directory Studio, and other tools ● Developed, managed & executed all service account process flow documentation including training and onboarding incoming employees ● Resolved various (Incident & Requests) Remedy tickets independently while managing highly valuable service account requests for various identities (i.e. U.S. Cellular Employees, Agents, & Partners) , administering their life Cycles● Assisted the team on projects that migrated from one Directory Service to a new Active Directory environment

• Manage and monitor Permissions for all supported users. Provide Identity and Access Management support to our on/offboarding team.• Assist in the development, maintenance, and execution of standard operating Procedures (SOP) for all identity management.• Identified, mitigated and neutralized incidents, threats, virus and malware risks including phishing emails. Perform and verify backups of assets for security reasons.• Performed annual surveying, auditing inventory and reporting the status of both university and Administrative Technology assets.• Provide Tier III technology support and assistance by phone, over email, and in person to four main divisions of the Illinois State University Campus— President and Provost Office, President of University Advancement Division, Athletics Division and Vice President of Finance and Planning Division. • Utilize IT service management software to conduct Incident, Infrastructure and Service Requests for individuals and troubleshoot issues • Correlating programs and software through the Windows ISE by utilizing Unix commands and advanced shell scripting to compile user databases. This included Identity and access management• Evaluate and assess hardware and software products before being deployed for client utilization. Utilize the knowledge to train the incoming new employees. • Trained student staff of around 24 on proper asset/CI management of over 5000 IT related assets.

• Provided comprehensive technical support and repair services to students and staff at the college.• Efficiently resolved scads of technical issues concerning hardware functions, software updates/installation/removal, printers, network connectivity and selected issues with smart devices• Disassembled computers on-site to diagnose hardware related issues and made selected repairs.• Monitored, prioritized and resolved numerous incoming work tickets.• Resolved technical issues for clients in person, on phone and through email.