Plan and sell transportation's, accommodations, insurance and other travel services.Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation's, travel dates, costs and accommodations.Book transportation, make hotel reservations and collect payment/feesUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsAttend travel seminars to remain updated with tourism trendsEnter data into our software and maintain client filesNetwork with tour operatorsMaintain statistical and financial recordsMeet profit and sales targets

Answer customer questions regarding problems with their accounts.Advise customers of necessary actions and strategies for debt repayment.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Persuade customers to pay amounts due on credit accounts, damage claims.Negotiate credit extensions when necessary.

Duties and ResponsibilitiesMotivating and inspiring the team to surpass their potential.Improving the team and facilitating the communication among the members of team.Exceeding and meeting departmental objectives, including conversion targets, and lead generation.Creating sense of ownership within the employees and resolving employee issues, if any.Encouraging, supporting, and motivating actively one’s peer team.Looking constantly for development as well as continuous improvement for the entire team.Monitoring, organizing, and coaching team on a day-to-day basis.Communicating the company’s purpose, core values, vision to the front employees.Ensuring that the employees follow their schedules properly as designed.Handling escalated calls, complaints, questions, and queries as necessary.Facilitating cross-functional communication within employees for improved working condition.Creating a conducive work environment for all the call center’s employees.Carrying out team meetings and actively participating in the monthly and weekly meetings.Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.Design, develop, deliver and evaluate training for all functional role requirements and skills developments including new products/services / Systems/ Processes, and promotions.Ensure standard quality checks of training delivery and administration as per department’s policiesEnsure all training requests fall under company training strategy, budget and plans.Assist in the administration of training programsLead cross-functional trainingEnsure consistent information and skill delivery in all training activities provided to employeesPreparation of all training materials for trainees.Provide feedback to line managers on delegate performance during training through competency profiling.

Responsible for Telenor Pakistan subscribers to help them out in time on Helpline (345).Direct Customer Handling on Helpline (345).In time solution of customer’s quires and to make sure the completion of every action on Contact Center in time while forwarding their and complaints queries.Was responsible for Up-selling GPRS and other VAS services to interested customers.Worked as floor supervisor. for troublshooting difficult and unique queries of the customers.Provide First Call Resolution.Meeting daily and monthly KPI’s.Provide assistance to new hires to get the better results while they are a part of Abacus Contact Center.Escalate issues.