Mirza Naveed work email
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Mirza Naveed personal email
I am a UW-River Falls 2020 graduate who received a Bachelor's degree in Information Systems with a minor in Graphic Design. My two big passions in life are to figure out ways to make existing processes better and giving back to others. I am currently working full-time at 3M as an IT Analyst within our IT Service Management Organization. I look forward to seeing where my curiosity to learn more will take me next!
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It Scrum Master3MSaint Paul, Mn, Us -
It Service Delivery Lead3M May 2023 - PresentMaplewood, Minnesota, United States• Oversee Digital Transformation, Data & Analytics, and Master Data Management application portfolios • Work with leadership to provide guidance on managing their application portfolio while adhering to IT Service Management guidelines.•Participate in weekly on-call service analyst rotation to respond to IT crisis events and effectively analyze, document, and communicate business impacts of system outages to key stakeholders
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It Optimization Analyst3M Sep 2020 - Jan 2024Maplewood, Minnesota, United States•Employed data-driven strategies to identify gaps and prioritize stabilization initiatives to holistically improve the health and efficiency of global ERP environment
•Led and facilitate cross-collaboration with process teams to investigate top trending errors in various SAP systems and remediate errors to increase system performance and hygiene
o Overall 88% reduction in errors in PO1 Java system (81% decrease in Default Trace Logs and 99% decrease in Application Trace Logs)
•Develop Splunk dashboards and PowerBI reports to increase visibility and understanding of various systems and applications within our IT environment (i.e. KCI, ITSM ticketing, Certificate Management)
•Utilize Agile Kanban framework to improve project workflow and efficiency by attending weekly stand-up meetings and using Jira boards
•Conducted problem review meetings with subject matter experts to refine operating processes and procedures to prevent future problems -
Chancellor'S Student AmbassadorUniversity Of Wisconsin-River Falls May 2018 - May 2020River Falls, Wisconsin• Represented the student body and successes of the university at on-campus and off-campus events, meetings, and gatherings • Established connections while engaging with dignitaries, elected officials, alumni, donors, faculty, and staff • Served on Executive Leadership Team as Public Relations Chair to promote organization and lead recruitment efforts on-campus -
Tier 1 Service Center TechnicianUniversity Of Wisconsin-River Falls Aug 2017 - May 2020River Falls, Wisconsin• Provided Tier 1 technological assistance for faculty and staff workstations as well as students through online, remote support, phone, and in-person interaction • Utilized problem-solving skills and resources to troubleshoot effectively with many technologies including, but not limited to: operating systems, software applications, hardware configurations, digital media, classroom technology, and account troubleshooting • Created tickets via TeamDynamix ticketing software to keep an accurate record of services to track and sort all technology issues • Collaborated with team members to write and maintain online resources for the Knowledge Base to aid technicians in troubleshooting reoccurring customer incidents
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Overnight Lab TechnicianUniversity Of Wisconsin-River Falls Aug 2017 - May 2018River Falls, Wisconsin- Provided supervision of the overnight lab in Davee Library (Room 101) with regard to technology and the use of computers and technology applications/systems in the lab. - Provided assistance with the lab equipment, assist customers with problems related to desktop support, and if necessary, resolve issues for customer concerns or malfunctioning equipment.
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Desktop Engineering Intern3M May 2019 - Aug 2019Woodbury, Minnesota• Administered Nexthink telemetry software to proactively troubleshoot issues and optimize end-user experience for 83,000 global workstations • Conducted investigations within Nexthink identifying patterns and trends of real-time user issues further developing data mining and analysis skill sets• Developed dashboards from data in Nexthink to provide better visibility into daily IT Operations and PC usage • Relied on Agile Scrum methodology to improve project workflow and efficiency by attending daily stand-up meetings and using Jira boards• Participated in company Hackathon by designing a website UI mockup via Adobe Photoshop and XD
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CashierCharleys Philly Steaks Aug 2016 - Sep 2017Northtown Mall• Provided excellent customer service while welcoming guests and preparing food to ensure satisfaction • Obtained cash or credit card payments for various orders from customers and ensured that they were provided with the correct change and issued accurate receipts• Prepared most of the food items from making sandwiches to doing prep work such as cutting vegetables• Maintained a clean and organized environment by completing general cleaning duties such as mopping floors, washing dishes, and emptying trash cans
Mirza Naveed Education Details
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Graphic Design
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Management Information Systems
Frequently Asked Questions about Mirza Naveed
What company does Mirza Naveed work for?
Mirza Naveed works for 3m
What is Mirza Naveed's role at the current company?
Mirza Naveed's current role is IT Scrum Master.
What is Mirza Naveed's email address?
Mirza Naveed's email address is mn****@****mmm.com
What schools did Mirza Naveed attend?
Mirza Naveed attended University Of Wisconsin-River Falls, University Of Wisconsin-River Falls.
Who are Mirza Naveed's colleagues?
Mirza Naveed's colleagues are James (Jim) Stephens, Mary S, Greg Visich, Pmp, Isaac Ramirez Rojas, Tony Robertson, Slađana Simić, Sarai Hassell.
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