Mirza Rahat - Ul - Islam Email & Phone Number

Dhaka, Bangladesh

• Manage Large amounts of inbound and outbound calls in a timely manner.• Follow communication scripts when handling different topics identify customer’s needs, clarify information, research every issue and provide solutions.• Seize opportunities to upsell products when they arise.• Build sustainable relationships and engage customers by tanking the extra mile keep records of all conversations in the call center database in a comprehensible way.• Frequently attend educational seminars to improve knowledge and performance level.Meet Personal/team qualitative and quantitative targets as well as KPI.

Dhaka, Bangladesh

●Provided tailored tutoring sessions to students in various subjects, focusing on individual learning needs and academic goals.●Developed comprehensive lesson plans and study materials to enhance students' understanding of complex topics and improve their academic performance.●Assisted students with homework, exam preparation, and project work, ensuring clarity and comprehension of subject matter.●Regularly assessed students' progress through quizzes, assignments, and feedback, adapting teaching methods to address areas of improvement.●Fostered critical thinking, problem-solving, and study skills in students, encouraging independent learning and academic growth.●Maintained open communication with parents/guardians, providing updates on students' progress and discussing strategies for further improvement.●Encouraged a positive learning environment, boosting students' confidence and motivation through supportive and engaging teaching techniques.●Efficiently managed tutoring schedules and sessions to accommodate multiple students while maintaining a high standard of teaching quality.

North South University

●Assisted in organizing and coordinating various events, seminars, and workshops focused on life sciences and microbiology.●Collaborated with club members and faculty to promote scientific awareness and educational activities within the university.●Supported the planning and execution of community outreach programs aimed at enhancing public understanding of microbiology and related fields.●Participated in the development and distribution of educational materials, such as brochures and newsletters, to disseminate scientific knowledge.●Helped manage club activities, including scheduling meetings, maintaining records, and ensuring effective communication among members.●Volunteered in fundraising activities and secured sponsorships to support club initiatives and events.●Facilitated interactive sessions and discussions with guest speakers, researchers, and industry professionals to enrich the academic experience of club members.

Masters Of Science (Msc), Microbiology, General

Currently studying (Batch MMB 083)

Bachelors Of Science (Bsc), Microbiology

Activities and Societies: NSU LSC Club

Higher Secondary Certificate (Hsc), Science

Dhaka Board || Science

Secondary School Certificate (Ssc), Science

Dhaka Board || Science