Mirza Beširović phone numbers
AI Product Leader with over a decade of experience, driving innovation in conversational AI, automation, and customer experience (CX). I specialize in building AI-powered products that deliver measurable value for businesses and their customers.At Zendesk, I lead the team behind autonomous AI agents, achieving automation rates of up to 90% and enabling brands like Levi's, Vimeo, and Reddit to transform their customer service operations.My work is focused on crafting solutions that balance innovation with business impact. I am particularly passionate about product discovery geared to deliver cutting-edge AI products. From zero-training AI engines to plug-and-play bots, my work drives efficiency while enhancing customer experience.Previously, I led AI and automation platforms at Ultimate and Dixa, steering product strategy, supporting M&A integrations, and building and coaching exceptional teams to deliver scalable results.Specialties:• AI Product Management• Conversational AI• Customer Service Automation• Chatbots• Machine Learning• Artificial Intelligence• Product Strategy• Team Leadership• Product Development• Automation• Customer Experience (CX)• Cross-functional Team Management• Innovation• Continuous Discovery• Product Trio Methodology• M&A Due Diligence• Post-acquisition Integration
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Director Of Product, Ai AgentsZendeskBerlin, De
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Group Product Manager, Ai AgentsZendesk May 2024 - PresentSan Francisco, California, Us• Leading a fantastic team of 6 PMs building the Zendesk AI Agents platform, an AI-powered automation solution transforming how brands like Reddit, Vimeo, Levi's, Douyin and countless others across the globe run their customer service operations, automating as much as 90% of incoming CS inquiries• In my tenure so far, my team has launched a zero-training AI engine reducing the time it takes to launch an AI agent from 6 weeks to a couple of hours, an E2E email automation solution that handles a full email thread (instead of just answering the first email), a plug-and-play RAG bot that is deployable within minutes after you connect a data source, and many many more exciting products• Part of the Zendesk AI Leadership Team
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Head Of ProductUltimate Feb 2024 - Apr 2024Berlin, DeAcquired by Zendesk, B2B SaaS AI customer support automation platform, 130+ employees, raised EUR 25MM• Directed a team of 5 product managers developing an end-to-end AI and automation platform• Supported the acquisition by Zendesk and co-executed the integration process• Implemented continuous discovery and product trio methodologies• Part of the R&D Leadership Team -
Director Of Product ManagementDixa Jan 2023 - Jan 2024Copenhagen, Capital Region, DkB2B SaaS customer service platform, 200+ employees, raised EUR 145MM (Series C in 2021)• Lead an 18-person cluster with 3 product teams developing a portfolio of automation, messaging, and conversational AI products• Launched GPT-powered AI chatbot that automates up to 80% of customer support inquiries using an org’s knowledge base or help center• Slashed several thousand EUR in outbound calling costs for customers by introducing a new telephony routing tool• Automated CSAT surveys on phone and SMS, reducing manual workload and saving hours per customer agent per day for business customers• Revamped Dixa’s automation strategy to introduce AI-powered features and launched a generic channel infrastructure enabling rapid scaling• Secured several hundred thousand EUR in new business by introducing strategic features (AI chatbots, dynamic forms, automated CSAT)• Managed relationships with vendors and third parties such as AWS, Twilio, and a variety of telco, automation, and messaging providers -
Group Product ManagerDixa Mar 2022 - Dec 2022Copenhagen, Capital Region, Dk• Merged 3 Solvemate and 2 Dixa product teams into a new product cluster focusing on conversational AI, bots, messaging, automation• Launched text messaging (SMS) and Twitter as messaging channels and secured quarterly conversational volume growth at 89% over 6 months• Launched Solvemate chatbot integration as an extended platform capability that automates up to 2/3s of customer conversations• Managed 3 PMs and led Automation and Channels product teams as IC• Part of Product & Engineering Leadership Team
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Product Lead, Solvemate By DixaDixa Jan 2022 - Mar 2022Copenhagen, Capital Region, DkSolvemate was a B2B SaaS conversational automation platform for customer service acquired by Dixa in March 2022• Facilitated M&A of Solvemate (acquired by Dixa) by providing due diligence on product development• Led the product department and managed 3 PMs• Improved product launch times by 600% by revamping product strategy, introducing structured product discovery, and actively coaching PMs• Supervised launch of multilingual bots securing renewal ARR for 50% of total customer base• Part of Company Leadership Team
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Innovation Product ManagerZattoo Apr 2021 - Dec 2021Zürich, ChEmmy® Award-winning TV streaming platform, 230+ employees, 3 million B2C users, 30+ B2B global telco customers• Launched TelmaTV for Axian (one of the largest telcos in Africa) on the Zattoo B2B TVaaS platform -
Product Program ManagerWefox Dec 2019 - Mar 2021Berlin, Be, DeB2B2C insurtech marketplace, 800+ employees, raised EUR 1.3B (Series D in 2022), revenue EUR 300MM+ ARR (publicly disclosed)• Managed a product manager and a product analyst, part of Product Leadership Team• Shipped lead gen automation tooling (ML matching service and scheduling UI) and increased the lead-to-sale CR by +20pp• Executed a technical rebranding program after the merger of several wefox companies and launched the redesigned wefox website -
Senior Venture ArchitectFinleap Jun 2019 - Sep 2019Berlin, Berlin, De• Built stealth venture and product prototype for Europe's largest fintech incubator, decided against shipping -
Consultant / Entrepreneur In ResidenceFreelance Feb 2018 - May 2019• Developed product strategy as EIR for a B2B SaaS data integration platform working with large German corporates• Developed partnership strategy as advisor for an early stage B2B2C travel tech platform with 4MM users and closed 10 strategic partnerships• Advised investment and research advisory firms on opportunities in the European travel tech space
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Business Development Manager / Interim Product OwnerOmio Dec 2015 - Jan 2018Berlin, DeB2B2C travel tech platform, 320 employees, 25MM users, raised EUR 400MM• Signed multi-year contracts up to €5MM ARR and grew top line for focus markets 5x over 12-month period• Shipped 20+ partner integrations for rail providers in the UK, France, Benelux, and CEE -
Data Acquisition Team ManagerResearchgate Jun 2012 - Mar 2015Berlin, DeB2C social network for scientists, 315 employees, 15MM users, raised EUR 87MM from Bill Gates and Founders Fund• Hired and supervised a team of 61 part-time data managers• Shipped a backend data product (Institution Graph) that powers platform products generating 25% of overall revenue -
English Translator And InterpreterFreelance 2005 - 2011
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InterpreterUnited States Holocaust Memorial Museum 2009 - 2010Washington, Dc, Us -
Junior Project ExpertDeutsche Gesellschaft Für Internationale Zusammenarbeit (Giz) Gmbh Sep 2005 - Jan 2007Bonn, Nw, De
Mirza Beširović Skills
Mirza Beširović Education Details
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Humboldt-Universität Zu BerlinAmerican Studies -
University Of SarajevoEducation
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Indian Springs SchoolAssist/Soros Scholar
Frequently Asked Questions about Mirza Beširović
What company does Mirza Beširović work for?
Mirza Beširović works for Zendesk
What is Mirza Beširović's role at the current company?
Mirza Beširović's current role is Director of Product, AI Agents.
What is Mirza Beširović's direct phone number?
Mirza Beširović's direct phone number is +49308687*****
What schools did Mirza Beširović attend?
Mirza Beširović attended Humboldt-Universität Zu Berlin, University Of Sarajevo, Indian Springs School.
What are some of Mirza Beširović's interests?
Mirza Beširović has interest in Product Development, Sociology, Business Development, Anthropology, Civil Rights And Social Action, Organizational Behavior, Product Dev, Translation, Contemporary Literature, Jazz.
What skills is Mirza Beširović known for?
Mirza Beširović has skills like Data Analysis, Social Media, Project Management, Team Leadership, Team Management, Data Management, Microsoft Office, Data Acquisition, Client Consulting, Business Strategy, Sql, Business Development.
Who are Mirza Beširović's colleagues?
Mirza Beširović's colleagues are Daniel Sessions, Anna-Maria Zografou, Zaman Shaikh, Felipe Lynden, Ajay Joshi, Howard Presley, Joanna Galej.
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