Mirza M Email & Phone Number

As a seasoned business development director, I have the ability to look at all marketing assets and advise sales, marketing, and customer service to improve conversions across the board.With my keen insight into the operational aspects of each department, I built training programs for marketing, sales, and clerical departments from the ground up. My success was warranted by the development of thorough “teacher’s guides” documentation that empowered managers to leverage trainee provisioning. One of my groundbreaking achievements was the improved retention rate. My tripartite approach revolved around: reducing HR issues by developing the communications protocol that set out employee expectations; documenting time-dependent training milestones that boosted capacity and shortened the training cycles, and improving task ownership among trainees by developing an individualized approach to flatten the learning curve. The success of the training program reverberated through all levels of the organization, as contributing members became more productive. My efforts also led to increased product awareness. I achieved this through vigorous training programs, documentation, evaluation tool, and feedback for newly developed services. Due to this, the sales team scaled new heights of customer service, thus justifying the sales value proposition to command higher pricing, improve content usability, and maintain minimal referral rates. At the product delivery end, I reduced the turnaround from 7 to 3 days by pursuing an agile methodology. My efforts also led to a higher net promoter score, therefore, generating sustainable business growth. To further foster meritocracy and transparency, I rolled out SMART goals for the team to garner task ownership. It also helped chart transparent, quantifiable, and scalable evaluation matrices. My success is further generated by cost reduction. Through my tenure I have reduced expenses generated by the clerical team by automating several transcription tasks, thus reducing turnaround by 33% and boosting capacity by 150%. If you are interested in hiring a business development executive who can dramatically impact your bottom line, let's connect.