► Directed Microsoft Consulting Service’s U.S. Delivery Center, overseeing $64M in annual revenue and ensuring alignment with DoD and Federal client objectives.► Led a team of 180 professionals, including consultants, managers, and architects, to deliver innovative solutions and enhance customer success.► Managed financial forecasting, business analysis, and divisional reviews, providing insights to CVP-level executives.► Drove Azure adoption and cloud strategies, increasing customer consumption and identifying upselling opportunities.► Collaborated with stakeholders to design tailored solutions and deliver technical presentations, driving technology adoption and satisfaction.► Promoted strong client relationships, aligning Microsoft solutions with business needs to ensure loyalty and growth.►Applied ISO 27001 standards to implement security frameworks, safeguarding Federal systems and ensuring compliance.►Monitored performance metrics such as revenue, cloud consumption, and utilization rates to measure success and optimize outcomes.►Focused on SLA compliance, capacity planning, and operational excellence to deliver high-quality services and meet strategic goals.★ Strategic Planning | ★ Operational Leadership| ★ Revenue Management | ★ Client Engagement | ★Team Leadership Performance Optimization | ★ Risk Management | ★ Decision Making Process Improvement | ★ Stakeholder Communication | ★ Business Transformation | ★ DLP | ★ Cloud Application Security | ★ (SCCM) | ★ DRP and Implementation | ★ Change Management

►Designed and deployed comprehensive Microsoft Endpoint Manager (MEM) solutions, integrating Intune, Configuration Manager, and Defender ATP to secure and manage large-scale enterprise device fleets.►Implemented advanced threat detection and incident response capabilities using Azure Sentinel, integrated with Microsoft Defender for Endpoint and Cloud Apps Security.►Conducted in-depth security assessments, identifying critical vulnerabilities and delivering remediation strategies to strengthen enterprise security.►Delivered customized security awareness training programs, educating client personnel on best practices for risk mitigation and compliance.►Led end-to-end solution delivery for federal agencies, including the U.S. Army, Air Force, Veterans Affairs, and USPS, aligning with Zero Trust models for enhanced cybersecurity.►Scoped, managed, and delivered multi-million-dollar engagements while partnering with account teams, generating $64M in revenue through solution sales and renewals.►Provided technical leadership for cross-functional teams, ensuring successful implementation of technologies like System Center Configuration Manager, BitLocker, AIP, and DLP.►Presented live product demos, workshops, and technical sessions to internal teams, showcasing Microsoft’s capabilities at national conferences and events★ Strategic Leadership | ★ Client Relationship Management | ★Program Execution | ★Operational Efficiency | ★ Cross-Functional| ★ Collaboration Revenue Growth | ★Revenue Growth Performance | ★ Analytics Risk Mitigation| ★ Networking and Security

► Engage with customers to assess their unique business needs and recommend suitable Microsoft solutions.►Deliver live product demonstrations, showcasing the capabilities and benefits of Microsoft services.►Manage the end-to-end solution delivery process, from planning and implementation to post-sales support.►Actively participate in pre-sales activities, including presentations and proposal development.►Collaborate with software sellers, Microsoft stakeholders, and regional partners to expand business opportunities.►Foster and maintain relationships with customers to ensure satisfaction and identify upsell opportunities.►Supervise a team to deliver projects efficiently while meeting organizational objectives.►Continuously learn about Microsoft technologies, product updates, and market trends.►Manage accounts, including billing, license assignments, and customer subscriptions.►Develop and optimize business profiles to attract leads, co-sell opportunities, and market success.►Maintain secure environments for customer and partner activities, adhering to compliance standards.★ Microsoft 365 | ★ Azure Dynamics 365 | ★ Cloud computing | ★ CRM | ★ ERP | ★ Pre-sales consulting | ★ Solution architecture | ★ Team leadership, | ★ Collaboration | ★ Project management | ★ Customer relationship management | ★ Sales strategy | ★ Continuous learning

►Led and mentored a high-performing team responsible for managing the AT&T U-verse IT infrastructure, ensuring alignment with strategic business goals and driving operational excellence.►Spearheaded the deployment and optimization of critical server platforms for the $6 billion AT&T U-Verse initiative, overseeing over 17,000 servers across 47 locations, ensuring stability, security, and peak performance.►Directed the successful implementation of Microsoft technologies for new sites, driving efficiency and scalability across the infrastructure and supporting growth initiatives.►Collaborated closely with cross-functional teams, including engineering, operations, and executive leadership, to integrate technology strategies with AT&T’s business objectives.Led strategic planning for IT infrastructure projects, managing resources, timelines, and budgets to ensure seamless execution and alignment with organizational priorities.►Fostered a culture of continuous improvement, implementing processes and systems to enhance service delivery and operational resilience.★Strategic Leadership | ★Team Empowerment Operational Excellence | ★Cross-Functional Collaboration| ★IT Infrastructure Optimization | ★ Risk and Compliance Management | ★Performance Improvement | ★Crisis Resolution

►Led a global initiative to design and implement an automated strategy for critical security patch management across the organization, significantly improving system security and reducing manual intervention.►Developed and deployed a centralized online portal integrated with the internal organizational website, enabling seamless, real-time monitoring and management of critical security patches.►Managed and optimized SMS infrastructure, overseeing a network of 162,000 desktops, ensuring high system availability, performance, and security across multiple regions.►Collaborated cross-functionally with internal business organizations, external vendors, and global support teams to ensure the smooth operation of the SMS infrastructure, ensuring timely resolution of issues and continuous system enhancements.►Provided strategic leadership and oversight, driving improvements in system efficiency, security patch deployment, and issue resolution while maintaining a high standard of service across a large-scale IT environment.►Implemented performance monitoring frameworks, enabling the proactive identification of potential issues and driving corrective actions, ensuring minimal service disruption.►Mentored and managed cross-functional teams, empowering them to deliver on project objectives and enhance operational efficiency, achieving measurable improvements in security and IT infrastructure management.★Strategic Planning | ★ Team Leadership | ★IT Infrastructure Management | ★Process Optimization | ★ Vendor Collaboration | ★ Performance Monitoring | ★ Security Management Issue Resolution

►Directed a team of 13 professionals managing infrastructure and applications for international clients across 48 global branches, ensuring seamless operations and alignment with business goals.► Defined and executed global strategies to enhance operational efficiency, service delivery, and business growth.►Oversaw team performance, task delegation, and professional development, fostering a collaborative and high-performing culture.►Managed complex infrastructure projects from planning to deployment, ensuring timely delivery within budget and maintaining quality standards.► Strengthened client relationships by resolving issues promptly, enhancing satisfaction, and delivering reliable support services.►Partnered with vendors to identify, procure, and implement innovative solutions that supported business objectives.►Conducted global client engagements through meetings and site visits to align technical solutions with organizational goals.★ Strategic Leadership | ★ Team Management | ★ Project Execution | ★ Client Relationship Management| ★ Vendor Collaboration | ★ Operational Efficiency | ★ Process Improvement| ★Global Engagement