Mirza H Email & Phone Number

Company Profile:Main activities of Bonyan are the development of real estate projects through ownership, partnership or as development consultants. Services include real estate project development, project management and value engineering, sales and marketing, as well as investment and feasibility. The company is having projects in Dubai, Qatar and Lebanon. Responsibilities as CRM Consultant:• Project Preparation – Requirement gathering, defining project scope and setting timelines• Documentation including project planning, business blueprint – with as-is, to-be processes and technical integration specifications between modules, scenario diagrams and user manuals• Master data maintenance – Organization model, Business partners• HR/CRM Integration – replicating organization model and employee data from ERP • Lead Management – Automatic lead qualification, Questionnaires• Activity Management• Campaign Management – Segmentation, Marketing plans, Campaign preparation and execution• Interaction Center • Setting up the Middleware • Setting up the authorization model • Preparing test scripts for Integration and Unit testing• Basic Determination procedures • WEB UI error troubleshooting• Complete end user trainings

Company Profile:SAGIA is a public sector organization with offices across the kingdom and is responsible for providing interested prospects licenses to invest within the kingdom. The main tasks that were to be utilized through SAP include the creation of Cases (Case Management), Activities, business opportunities, leads and qualified leads. The implementation was extended for the development of the IC Web Client in the organization • Worked on Lead Management and made the required settings for copy control • Opportunity Management• Customizing Activities, configuring status profiles for transaction types• Defining Action profiles in activities, Service Orders and cases (Case Management) for automatic email generation and automatic printing of SMARTFORMS• Created Marketing plans, Campaign execution and Target Group Creation• Business partner segmentation using Segment Builder• Creating surveys – CRM Survey Builder and assigning them in campaigns to be executed via email or call list generation at the IC agent side• Middleware, Data Exchange & Replication • Worked on the CRM Enterprise Portal 7.0• Customizing the IC Web Client; CIC Web Client profile• Worked on BW Reports using Business Explorer (BW 3.x) • Creating Test Scripts and Test Data Containers for testing using ECATT

Bsc. Hons, Computing

Activities and Societies: Gaming Programming Networking Newsletter

Secondary High School, Fsc. Pre-Engineering

Activities and Societies: Athletics Cricket Football