Having multi domain professional exposure, concurrently associated with SAP CRM domain for the last 3 years with recent interaction and technical experience with multiple industries in Real Estate and Investment Portfolios.Currently working as a Lead SAP CRM Consultant where the span of the responsibilities is wider than the ordinary role which was previously assumed in the Investment portfolio project.The main responsibilities handled to date can be summarised -• Understanding and well versed in configuring and customizing the key core concepts of SAP CRM including, CRM Master Data, Base Customizations, CRM Billing, Opportunity, Activity Management, Lead Management, Marketing Planning and Campaign Management, Segmentation Modules, IC WebClient, Defining the specs for CRM Middleware plug-ins, Enterprise Portal• Strong knowledge of SAP CRM with extensive involvement with requirement gathering, writing functional specifications, Project planning and documentation, Customizing, Test Scenarios, End User Trainings • Sales and Distribution concepts – configuration of inquiries, orders, shipping, pricing and billing documents along with other procedures and master data settings.• Effective Interpersonal Communication, analytical, presentation & organizational skills. Expertise on necessary computer applications like MS-Office Suite, MS-Visio, MS-Project.Simultaneously, possessing technical training and experience in Server / Desktop networking' setup.Confident public speaking and presentation skillsAiming to lead SAP CRM integration with companies which have extensive customer loyalty programs, e.g. Airlines, Hospitality, Service Industry, Automotive Industry, Manufacturing concerns. For extensive consultation on various business profitable business propositions, kindly reach me at kaptain.mirza@gmail.com, 00971 55 2414758, 0097155 9967096Specialties: SAP CRM - CRM Master Data, Base Customizations, CRM Billing, Opportunity, Activity Management, Lead Management, Marketing Planning and Campaign Management, Segmentation Modules, IC WebClient, Defining the specs for CRM Middleware plug-ins, Enterprise PortalCCNA (Training, Not Certification Yet) - Router Configuration, Peer to Peer System connections, LAN, WAN setupSAP SD (Certified)
