Shahir Mirza Email & Phone Number

Barrie, On, Ca

Barrie, Ontario, Canada

● Initiated contact with customers via phone, email, and mail to collect overdue payments promptly and professionally.● Negotiated payment plans and settlements with customers to resolve outstanding debts, ensuring agreements were fair and feasible for both parties.● Collaborated with team members to devise effective strategies for improving collection efforts and meeting departmental targets.● Delivered exceptional customer service, addressing inquiries and concerns promptly while strictly adhering to company policies and regulatory guidelines.

Barrie, Ontario, Canada

● Led initiatives at Frito-Lay to enhance employee well-being and productivity, aiming at a 15% increase in overall employee satisfaction within the first quarter.● Coordinated and developed wellness programs and activities, aiming at 23% reduction in employee absenteeism rates.● Conducted comprehensive research on employee needs and preferences, informing the development of tailored well-being strategies.

Noida, Uttar Pradesh, India

● Collaborated with financing partners to identify referral opportunities, fostering a 21% increase in timely order fulfillment and customer satisfaction by resolving 87% of pending orders.● Met customer transaction-based needs with seamless execution, ensuring customer satisfaction and retention.● Analyzed issues and escalated as required, reducing resolution times by 27% and improving customer satisfaction with issue resolution processes.● Contributed to the development of comprehensive business plans and strategies to drive growth and profitability

Lucknow, Uttar Pradesh, India

● Conducted 57+ bank statement and credit card account reconciliations monthly, identifying and resolving discrepancies within 24 hours to maintain 97% accuracy and integrity of financial records.● Improved accounts payable and receivable processes, processing invoices and payments with 99% accuracy and 23% faster timelines.● Organized work information to ensure accuracy and completeness, improving task completion time by 35%.● Created professional and engaging presentations for client meetings, showcasing the company's offerings and value proposition.

Dehradun, Uttarakhand, India

● Conducted comprehensive market research to identify potential clients and develop targeted outreach strategies.● Engaged with 50+ clients monthly, effectively communicating product/service offerings, leading to an increase in client satisfaction scores.● Played a key role in preparing outbound campaigns, contributing to the development of compelling messaging and materials.● Collaborated with team members to analyze feedback from 30+ clients, leading to the refinement of business development approaches and a 10% improvement in client conversion rates.

Postgraduate Diploma, Global Business Management, 72%

Global business management helped me in gaining insightful knowledge about international business strategies, global marketing.

Bachelor Of Business Administration - Bba, Financial Analysis And Investment Services

Bachelor's in Business Administration (BBA) provided me with a comprehensive understanding of various aspects of business like basic.

Education record