As a seasoned IT professional at the New York Stock Exchange (NYSE), I spearhead the development of cutting-edge applications within ServiceNow, a transformative platform for digital innovation. With over 3 years of dedicated experience in product management, product ownership and business analysis, I specialize in translating complex business challenges into actionable improvement strategies, leveraging a engagement-driven approach to address customer needs and drive organizational growth.My professional passion revolves around optimizing business processes by harnessing the power of automation and seamless workflow integration using ServiceNow. I thrive on bridging the gap between technology and human ingenuity, actively listening to stakeholders to understand their problems and aligning their goals with strategic business objectives through thoughtful product design and system architecture.With a robust background spanning over a decade in IT infrastructure and End User Services, I bring a unique blend of technical acumen and business insight to every project. I am deeply committed to the core values of collaboration, communication, problem solving and leadership.Driven by relentless pursuit of excellence, I am dedicated to driving innovation, maximizing efficiency, and delivering tangible results that propel organizations forward in an ever-evolving digital landscape.1. Risk Mitigation2. User story writing3. Stakeholder Liaison Management 4. Tactical Problem Solving5. Team Collaboration6. Strategic Roadmap Development7. Resource Management8. Process Optimization9. Sprint Planning and Management10. UX Design11. Agile Scrum Collaboration12. Backlog Management Expertise13. Feedback Solicitation Skills14. User Acceptance Criteria15. Vendor Relationship Management16. Financial Services Expertise17. Client Needs Translation18. Independent Leadership19. Analytical Skills Mastery20. Interpersonal Networking Ability21. IT Service Management ITSM22. IT Operations Management ITOM23. IT Business Management ITBM24. Software Development Lifecycle SDLC understanding25. No-code Workflow Optimization