Misael Serrano Email & Phone Number

Manage and supervise a team of 15 employees to achieve a consistent success rate of 99% while overseeing more than 100 daily movements.Demonstrate expertise in airport layout and navigation, ensuring compliance with TSA standards, Customs Border Patrol standards, and all relevant regulations.Develop and implement operational procedures and policies to ensure efficient workflow and customer satisfaction.Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Successfully overseeing operations at a high-traffic store in Los Angeles, Effectively connected with customers and tailored their experiences to their needs.Proactively identified customer and store needs through continuous evaluation of the environment.Supported new partner training by providing constructive feedback and encouragement, while fostering a positive learning environment.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Trained and managed a team of sales representatives to ensure success in reaching goals.Developed and maintained relationships with shoppers, resulting in increased sales and revenue growth for online orders.Used POS system to process sales, returns, online orders, and gift card activations to hit weekly targets.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor Of Science, Business Administration : Information Systems Management

Associate Of Science - As, Business Administration And Management, General

Associate Of Science, Business Administration