Misa Murray Email & Phone Number

Ensuring compliance with relevant laws and regulations. This role involves supporting business operations, benefits, handling compliance-related tasks, record keeping and reporting, and providing support to employess regarding their benefits and legal rights for all entities.

Scottsdale, Az, Us

-Led and mentored a high-performing Consumer Engagement team, ensuring adherence to client contractual obligations and achieving standards for excellence and client retention in a fast-paced start-up environment.-Developed and optimized marketing copy and social content strategies, leveraging data analytics to enhance content performance and conversion rates.-Provided strategic support and troubleshooting for the Client Success team and specialists, overseeing workflow and resolving escalations with professionalism and efficiency.-Executed hiring, floor-coaching, and employee development initiatives, driving team growth and performance while managing weekend on-call rotations and special projects.-Utilized project management tools (Soci, Jira, Confluence, CRM's) and Microsoft Office Suite (Outlook, PowerPoint, Excel) to streamline operations, develop reports, and improve processes.-Awarded two company wide WIT (Whatever It Takes) Awards within my first year for exceptional dedication and going above and beyond to support team members and clients, recognizing outstanding contributions to daily operations and client satisfaction.

Tempe, Arizona, Us

In my role as Team Lead, I managed a dynamic team of 15-30 customer advocates, focusing on transparency and customer-centric service aligned with Carvana’s values. I spearheaded the launch of the first remote verification team, embracing innovation to expand our operations and improve cost efficiency. My efforts in developing de-escalation strategies underscored Carvana's commitment to exceptional customer experience and proactive problem-solving.

Tempe, Arizona, Us

As a Senior Customer Advocate, I led cross-training initiatives that reinforced Carvana’s values of customer focus and continuous improvement. By enhancing team capabilities and driving process improvements, I supported our mission to deliver outstanding service and build trust with our customers. My strategic advice and adherence to compliance further exemplified Carvana’s dedication to high standards and customer satisfaction.

Tempe, Arizona, Us

n my role as Customer Advocate I & II, I contributed to the "Dream Team" project, aligning with Carvana’s values of collaboration and innovation. My work in developing resources to enhance customer engagement demonstrated a commitment to delivering a superior experience and fostering cross-departmental teamwork. These efforts supported Carvana’s goal of continuously improving service and meeting customer needs effectively.

I play a major role in organizing and implementing community events such as: fundraiser, special services, concerts, leadership meetings, conferences, meal drives, etc. I invested time in thorough applicant recruiting, screening, and interviewing to secure talent. I also assist the pastor in formulating quartlerly budgets for different departments to reflect the needs and visions of the church. In order for the church to keep up with modern conveniences, I have created a church website, email accounts, and social media accounts to provide open communication between the church and the community. For the church to be in good standing with the state, I have to ensure that proper paperwork is located, documented, and submitted to correct departments for legal operation.

New York, Ny, Us

I was awarded MVP for directing and motivating my team to aim for high goals by mentoring them to cultivate their strengths, while still performing my basic job duties. I looked forward to meeting and exceeding monthly goals and created a database for profit & loss forms, calculated debt to income ratio and communicated with multiple departments to start the process for mortgage assistance. I engaged in inbound and outbound calls, repayment plans, loss mitigation, and promoted mortgage assistance programs. To ensure excellence, I exercised constant awareness of new training materials, reference tools, and attended weekly meetings to adapt to new regulations, programs, and techniques.

Fort Worth, Texas, Us

I was presented with an award for maintaining the highest standards in customer service and compliance guidelines. I showed interest in leadership and collaborated with management to assist with training of new hires as well as junior associates with protocols and collection strategies. On a daily basis I resolved complex and escalated in-bound and out-bound calls, which resulted in bringing accounts current. I also had to have focus to document important details with every customer through appropriate channels.