Misba Mohammed Email & Phone Number

Dubai

The range of inquiries and requests held are:• Inquiries and requests on banking products and services such as savings, cheque, business• and loan accounts, telephone banking and internet services.• Inquiries about superannuation products.• Inquiries about death and disability insurance and income protection.• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.• Open new accounts/Closing accounts• Alterations to existing savings and cheque accounts• Inquiries for home, car and personal loans• Inquiries on internet services• Handling cash transactions and cash balancing• Overseas transfers• Set up periodical payment authorities on accounts• Promote bank products and services• Change statement of account cycles• Identify customer needs• Developing strong customer relation and ensuring that customer is provided with highest standards of customer satisfaction and quality service.• Develop and maintain positive relationships with clients through excellent customer service.• Promote and cross sell bank’s product a

Dubai

Developing strong customer relation and ensuring that customer is provided with highest standards of customer satisfaction and quality service.• Develop and maintain positive relationships with clients through excellent customer service.• Promote and cross sell bank’s product and services to existing and prospective clients.• Monitors banking industry trends, competitive products, and pricing, in order to update and provide the best direct sales solutions for clients.• Receive and respond to customer account inquiries and complaints• Ensure customer retention through superior customer relationship management.• Well versed with Sharia Compliant products

Dubai

• Provide outstanding customer service on every inbound and outbound call.• Clarify and explain bank procedures and products to customers• Identify an escalate customer complaints and concerns to respective stakeholders• Cross sell bank products to convert them into potential sales opportunities• Capture and report customer feedback towards continual product development• Additional skill set assigned to handle priority and corporate clients based on quality performance• Responsible for training new staff on call handling techniques and processes• Assist Team Leader with maintenance and complaint closures• Assist Team Leader with Floor Support during crucial service level hazards.

Mumbai, Maharashtra, India

Assisting HR managers with recruiting efforts •Arranging interviews for potential employees•Checking applicant references•Maintaining employee records and conducting new hire orientations•Accurately prepare and present employment offers to candidates and maintain all documentation throughout the hiring and on boarding process.