Misba Uddin Email & Phone Number

Birmingham, United Kingdom

As a Senior Fraud Investigator at HSBC's Financial Crime Risk Operations Department since February 2018, I have been responsible for monitoring and managing potential fraudulent mortgage applications. In this role, I review cases, generated reports, and alerts created by various detection databases, while ensuring full compliance with the data protection act and company policies and procedures.My expertise includes effectively processing background checks on potential fraudsters, analyzing all available details and I.D.'s for any forgeries, and liaising with external financial crime prevention agencies via phone and email. I take pride in my ability to report and document all found anomalies accurately.As an independent and autonomous investigator, I have the freedom to make decisions based on all the evidence found and provided by the customer. I am confident in my ability to make a decision on whether to close the investigation as a genuine application.My experience at HSBC has provided me with a wealth of knowledge in the field of fraud investigation and financial crime prevention, and I am committed to using my skills to safeguard the integrity of the banking system. If you're interested in discussing my experience and how I can assist your organisation.

Birmingham, United Kingdom

As a skilled and experienced delinquency management professional, I have a deep understanding of the challenges faced by customers in financial difficulty. With a strong track record of effectively resolving delinquencies on inbound and outbound calls, I am dedicated to providing customers with a professional and empathetic customer service experience.In my current role, I assess customer affordability and agree on appropriate arrangements in line with group and FCA standards while ensuring a fair outcome for customers. I regularly communicate with other departments and third-party solicitors to obtain the required outcome, ensuring that all parties are kept informed throughout the process.In March 2016, I progressed from a dialler team to a manual account review team, where I work within a team managing a portfolio of 1000+ accounts, ensuring SLA’s are met in a timely manner. With over two years of customer service experience, I have dealt with customers in financial difficulty, managing vulnerable and sensitive cases with compassion and professionalism.I am skilled in assessing and assisting with complex account scenarios and am confident in making the decision to litigate on mortgage accounts when necessary. I have a keen eye for detail and a talent for reviewing account history in great detail, creating a detailed report to provide feedback and support to customers.If you're looking for a skilled and experienced delinquency management professional who is dedicated to providing exceptional customer service.

Birmingham, England, United Kingdom

As an experienced videographer, producer, and editor, I have had the privilege of working with a wide variety of clients and organisations, ranging from professional athletes to corporate companies. My expertise in video production has been honed over many years of hands-on experience, and I am proud to have been involved in numerous successful projects throughout my career.My work with Birmingham City Council, Transports for West Midlands, and West Midlands Fire Service has given me invaluable experience in creating video content that informs, educates, and inspires audiences. From crafting compelling narratives to ensuring seamless editing and post-production, I have a deep understanding of the entire video production process.My passion for video creation is evident in every project I undertake, and I am committed to delivering results that exceed expectations. Whether producing content for a seat belt campaign or working on a corporate project, I am dedicated to ensuring that every video I create is engaging, informative, and visually stunning.With a keen eye for detail and a talent for storytelling, I am confident in my ability to deliver exceptional video content that meets the unique needs of each client. If you're looking for a skilled and experienced videographer, producer, and editor to help take your video content to the next level, please don't hesitate to get in touch.

Birmingham, United Kingdom

As a credit advisor at Laser UK, I work with a variety of mainstream retailers and car dealerships to provide financing options to customers who pass our credit checks. My role involves liaising with both clients and retailers to assist with credit processes and applications, as well as providing customer service to clients regarding their accounts, agreements, and credit card facilities. In addition to advising customers on new credit agreements, I also handle my own administration by sending correspondence to customers.Beyond my direct responsibilities, I collaborate closely with my manager to ensure the quality of service provided by our team of advisors. This includes monitoring and providing feedback for both successful and unsuccessful customer interactions. Overall, my work at Laser UK requires a keen attention to detail, strong communication skills, and a commitment to delivering exceptional customer service.