Misbah Khatri Email & Phone Number

Karāchi, Sindh, Pakistan

• Manage customer complaints in accordance with the bank's complaints policy.• Liaise with complainants in a sensitive and appreciative manner.• Inform the appropriate bank staff of any complaints.• Maintain records of all complaints.• Analyze complaint data to identify trends and areas for improvement.• Prepare reports on complaints for management.• Providing training to bank staff on how to handle customer complaints.• Developing and implementing new procedures for handling customer complaints.• Working with other departments to resolve customer complaints.

Karāchi, Sindh, Pakistan

• To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures• To ensure phone calls and listen to customer's questions and concerns• Meet all service standards and quality parameters on all calls.• To service and maintain customer relation through Phone Banking channel• To ensure that he/she is updated on all latest products, policy, update and procedure• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

Karāchi, Sindh, Pakistan

• Meet all service standards and quality parameters on all calls.• To service and maintain customer relation through Phone Banking channel• To ensure that he/she is updated on all latest products, policy, update and procedure• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

Karāchi, Sindh, Pakistan

I am a recent graduate with a degree in Finance. I completed my internship in the Credit Administration Department at NIB Bank Ltd. Head Office, where I gained valuable experience in customer service, problem-solving, and data analysis. I am now seeking a full-time position in the financial services industry.

Karāchi, Sindh, Pakistan

Worked as an internee.