Misbah Dawood Email & Phone Number

Misissauga

- Independently managed application of payments received through cheques, using ADDs software, to maintain the required SLA for month-end reconciliation of accounts- Able to multi-task and assist on multiple payments streams such as wire payments, credit cards, etc- Resolve unmatched payments on a regular basis to reduce overall unapplied cash at month-end- Lead campaigns to tackle Payment Processing backlog of 800+ logs to reconcile and resolve customer account queries- Coordinate with credit and collections to work through payment application and related issues for large commercials clients such as Costco, Rona/Lowes, Walmart & Home Depot- Engage vendors for an optimization initiative that allows switching to electronic backups saving paper waste and time to process payments- Engaged in incorporation of Robotic Process Automation (RPA) and utilized it to run various automated processes within the Payment Processing domain - Overhaul manual deposit and processing of exception cheques by rerouting based on priority of customer accounts- Continuously motivated to focus on self improvement by divulging into new processes and technologies

Ontario, Canada

- Provided administrative & clerical support with mail sorting & distribution and disbursement of invoices- Responsible for handling reception, receiving incoming mail, preparing outgoing courier requests and redirecting guests- Liaised with Payment Processing to help sort some of the LockBox contents- Ensured replenishment of office supplies and conduct required maintenance in a timely manner- Regular maintenance and upkeep of common areas (mailrooms, copy rooms, boardrooms)- Assisted the social committee in planning and organizing of company events - Booked catering for office staff, coordinating the order and ensuring timely cleanup- Assisted HR with records retention and filing of employee files acquired through acquisition

Karachi

- Successful in leading planning and organizing of the Annual Principals’ Conference to provide school leadership across Pakistan a united platform- Provided consistent web-based assistance to 16 educators across the country to present their research in form of oral and poster presentations- Performed regular school contact after the implementation of the Middle School Programme to ensure on-time delivery of projects, diagnose implementation issues, resolving conflict, following up, etc.- Conducted classroom observations to evaluate teaching pedagogies and provide written constructive feedback and suggest required trainings- Participated in the development of English and Biology examinations following complex guidelines to ensure quality assessment- Worked a a self-starter to implement a revised on-going support system for over 200 schools in the Middle School Programme to achieve operational efficiency- Facilitated customer feedback through post-training survey response forms designed to gauge trainee learning outcome and satisfaction- Assisted in the development of SOPs, e-mail formats, schedules, etc.- Worked closely with operations, communications and marketing teams for marketing outreach using various channels (AKU Website Portal, social media, conferences, schools visits)- Efficiently performed several administrative duties before and during training including but not limited to printing, photocopying, scanning, registering clients, issue training IDs and materials, certificate printing and distribution, etc.- Enhancing competency based teaching in more than 100 partner schools across Pakistan

Karachi, Pakistan

- Successfully entered and streamlined over 2000 records of training data (logistics, finances, training material, trainee feedback) in computer that was previously stored in physical form- Studied teacher training data and conducted qualitative and quantitative analysis using formulas, v-lookups, graphs and charts to further identify opportunities and expand outreach - Revised training effectiveness feedback forms for established training formats- Coordinated with AKU-EB Director to develop year-end performance reports for BOD meetings- Part of the team responsible for implementing G-suite for Education- Conducted historical and experimental research in areas of interest to the department- Worked with academic specialists to develop projects for the Middle School Programme (MSP)- Completed on-the-job training for successful facilitation of teacher in the MSP- Designed and conducted orientation sessions and annual meetings for more than 100 MSP Schools, redirecting them to appropriate departments as necessary - Provided on-going support (written, verbal and in-person communication) to MSP Schools- Worked collaboratively on broader AKU-EB research projects with other academic departments

- Worked as a freelance academic writer to complete assigned task well within the given deadlines.- Followed the required format (APA, MLA, Harvard) for writing as well as referencing.- Made any necessary amends as requested by the clients.

- Teaching Associate for Communication Skils, Calculus II, Islamic Studies, Principles of Marketing, Advertising, English Literature, Financial Management II, Intro to Macroeconomics.- Helped maintain records of Attendance and Class Participation.- Regularly collected assignments, checked them and returned them in time.- Conducted quizzes and exams of class strength 60+ in an orderly manner.- Entered and maintained complete internals.Provided immediate assistance to assigned professors at all times.

Ground Floor, Mall Of Lahore, Mall Road, Lahore Cantt., Lahore

- Responsible for inventory handling via the use of Point of Sale systems- Established pricing strategies for different categories based on past sales records and current trends- Planned and executed holiday sales tactics to maximize company profits- Studied sales data, using both qualitative and quantitative measures, to predict future trends and prepare accordingly- Established an online sales platform through Facebook (GiftYard) to expand consumer base for the business