Misbahul M. Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

- Cultivate trusted advisor relationships with our valued B2B clients across SOEs, ministries, and private sectors such as banking, insurance, and hospitality, serving as their primary point of contact- Collaborate closely with cross-functional local and global teams to drive customer success initiatives and meet performance metrics- Develop tailored engagement and training materials to enhance customer experience and drive adoption- Guide customers through the ELSA program or software setup and usage, ensuring seamless onboarding and ongoing support- Monitor key performance metrics across assigned client portfolios to ensure adoption and renewal likelihood- Conduct monthly reviews with program administrators and executive business reviews with clients’ decision-makers to align on goals and progress- Maintain in-depth knowledge of ELSA solutions to provide expert guidance and strategic recommendations to clients- Collaborate closely with the sales team to support client acquisition and manage trial clients to ensure a seamless experience and successful outcomes- Develop and organize tools, templates, and resources for the customer lifecycle, and ensure adoption across the Customer Success team

Singapore

- Managed platform setup and configuration for clients across Southeast Asia, including telco, banking, insurance, and agency sectors- Built complex Boolean logic queries and analytics to tailor solutions to clients' use cases- Fine-tuned collected data to ensure accuracy and relevance for actionable insights- Conducted functional and advanced training sessions to onboard new and existing clients- Provided support via email, live chat, and screen-sharing tools, troubleshooting issues and escalating as needed- Acted as a trusted advisor and product expert for Digimind Social (now Onclusive Social) - Monitored key performance metrics across assigned client portfolios to ensure satisfaction, adoption, consumption, and renewal likelihood- Assisted Customer Success Managers in kick-off meetings and strategic business reviews- Identified and resolved potential project issues through internal collaboration- Collected and relayed client feedback to the Product Management team to align the product roadmap with customer needs- Maintained in-depth knowledge of Digimind products and processes to provide expert guidance

Lithuania

- Acted as a Subject Matter Expert (SME) in email hosting and delivery.- Diagnosed and resolved email-related issues, including spam, blacklisting, DNS errors, and undelivered messages.- Provided guidance and answered queries from team members regarding email-related challenges.- Recommended additional service offerings to align with clients' needs.

Lithuania

- Communicate with Global Customers via live chat and email- Provide a red-carpet Customer service experience to our Customers worldwide- Focus on the Customer’s success by offering additional services, tools, and products- Dive deep into the world of IT by continuously polishing my technical skills and knowledge- Deliver impactful work on a company scale

Surabaya, East Java, Indonesia

Bachelor, Islamic Economics, 3.45

Exchange Student, International Business Management

Activities and Societies: Exchange ProgramCourses taken: - Business Psychology (7.2) - International Event Management (7.5) - Individual.

Natural Sciences

Activities and Societies: Traditional Dance ClubMath, Chemistry, Physics, Biology