Mischa Boyer-Nelson Email & Phone Number

Kent, WA, US

Renton, Washington

• Monitors service line performance metrics to reach organizational goals: patient access, provider efficiency, bookable minutes
• Manages service line budget and FTE requests; demand analysis, sub-specialty ROI
• Collaborates with service line medical directors and specialty operations directors to identify and implement service line improvement opportunities such (Ex.: Multiple Sclerosis Program, Laryngology Voice Clinic.
• Supports strategy team in developing of short- and long-term service delivery plans (Ex.: New HUBs)
• Development of business plans for increased FTE and new services in collaboration with finance / analytics (Ex.: Infusion, GI SPU, Spine, Retina)
• Supports service line medical director and associate medical directors in designing and implementing appointing system to meet

Tukwila, WA

• Collaborated with senior clinical leadership across the organization to ensure successful implementation of new processes
• Designed and implemented new SharePoint guidelines system saving $500,000 over five years
• Provided general administration of SharePoint appointing system
• Provided analysis, development, and documentation of guidelines and procedures for nine service lines across Kaiser Permanente
• Delivered meeting facilitation with all levels of leadership
• Maintenance of appointment guidelines and procedures through Contribute and SharePoint platforms

• Interface with IT and security departments to ensure appropriate access co-op wide for team
• Management of team SharePoint site and attendance database
• Using requests from clinics prepare schedules for all team, including same-day requests
• Coordinate team meetings of up to 20 persons, including training sessions for new hires
• Prepare payroll, leave requests, and timekeeping for team
• Assist management with advocacy and customer service for Group Health clinics

Seattle, WA

• Facilitation of document approval process organization wide
• Development, creation, and management of SharePoint site
• Management of department meetings, including monthly orientation sessions for new staff, bimonthly departmental meetings, and other videoconferences/meetings
• Calendar management for department director
• Preparation of PowerPoint presentations
• Assist Project Administrators and Procurement Officers with vendor contracts, vendor payments, and purchase orders

Washington, DC

• Preparation of expense reimbursements and wire and check requests for US- and field-based staff
• Monthly review and verification of project financials for unit portfolio
• Coordination and preparation for processing of vendor contracts
• Procurement for field offices including BIS licenses for embargoed countries
• Creation and management of Groove documents database and project archives
• Calendar management for department leadership

Redmond, WA

Database management for multiple websites in French and English.Research and verification of brand and product information.

Redmond, WA

Accounts receivable for two dealershipsPreparation of payrollBack-up receptionist at sales and service counters

English instruction for 12 classes at four schools in the Vaise district of Lyon, France.

Seattle, WA

Master Of Business Administration - Mba, A

Activities and Societies: Sigma Iota Epsilon National Society of Leadership and Success

Certificate, Nonprofit Management

-Management Essentials for Nonprofits -Leadership and Strategy for Nonprofits -Fundraising and Communications for Nonprofits

Ba, French / Law, Societies & Justice, 3.49 Overall Gpa

Four times Dean's List. Studied abroad two quarters in France.

Education record

Business French, Advanced Writing French