Mischelle Smith Email & Phone Number

Hebron, Kentucky, United States

I wear many hats at Stord Logistics including but not limited to:Receiving clerk for incoming drivers of Stord clients' inventory, Submitting Maintenance tickets for repairs or emergencies, Maintaining Marketplace supplies, Maintaining physical and digital communication boards,Managing distro lists, phone directory and postal mail,Procurement backup,Scheduling room reservations,Facility lamination requests,Managing requests for new and replacement badges,Planning and managing onsite vaccination clinics,Securing onsite vendors,Managing facility maps for water dispensers, hand sanitizers, time /activity clocks,

Hebron, Kentucky, United States

Summarizing daily turnover reports for leadership, Maintaining relationships with external vendors, maintaining conference room schedules, assisting associates with Workday requests, maintaining inbound and return records...

Florence, Kentucky

Conducted new hire orientation and training for new and existing employees across six departments. Trained employees in technical job skills, customer service, sales techniques, product knowledge and customer interaction skills. • Collaborated with business partners to ensure the relevance of training curricula against current business processes. • Consistently maintained the class pace to ensure required curriculum was covered in accordance with the schedule to ensure associate readiness.• Conducted written and verbal assessments to evaluate understanding and identify opportunities for skill gap closure. • Achieved consistent track record of employee competency scores due to high-level training.• Supported the implementation of BPO by traveling to India and the Philippines to deliver training and support new trainers to drive preparedness.

Florence, Kentucky

Gained business knowledge and became proficient in the systems and procedures in order to deliver a variety of skill and procedural based training programs under trainer supervision. • Learned a variety of adult learning theory practices and methodologies (ADDIE; The Three Levels of Learning; Recall, Understanding and Application) used to deliver effective training. • Gained exposure to various gap closure methods.

Florence, Kentucky

Conducted team meetings and sent communications in manager’s absence. Answered customer service and sales calls.• Provided side-by-side post-training support for new associates to cover topics not covered in the classroom which increased employee performance.• Assisted trainer during new hire classes as subject matter expert.

Florence, Kentucky

Assisted customers with placing orders and provided service to customers with orders already placed.Supported associates with question and supervisor calls as Help Desk lead.