Mischelle W. Email and Phone Number

• Manages all government services fleet vehicles including; attending auction houses, securing vehicles globally for government use, ensuring vehicles are properly registered and licensed with MVA for government and civilian employee use and verifying checklist to ensure safety checks are performed. •Point of contact for vehicle recalls and repairs, effectively reducing overall transportation costs.• Minimizes risks associated with vehicle investment•Instructs government, contractor and civilian employees on proper use of government vehicles• Assists Asset Manager with asset inventory, including receiving incoming shipments of inventory to be disbursed to internal and external government agencies.• Assists the Department of Defense Cyber Crime Center with logistics tasks to include; receiving and logging incoming and outgoing forensic evidence for the Cyber Crime Unit that globally supports investigative laboratories, cyber analytics, counter terrorism, and counter Intelligence efforts.

• Assisted in the ‘Coverage to Care’ initiative to help consumers connect to primary care and preventive services.• Prepared financial reports for Executive external government officials to determine ongoing budgeting needs•Assisted senior staff on policy focused issues•Monitored daily news briefings and updated staff on emerging issues related to medical coverage •Recorded meeting minutes•Provided information to consumers in other states seeking healthcare coverage• Kept electronic record of inventory and ordered supplies as needed

• Created customer accounts applying knowledge of the Patient Protection and Affordable Care Act• Enrolled Maryland consumers into qualified health plans and Medicaid• Provided consumer information to Maryland residents in search of Health Insurance• Provided information to consumers in other states of coverage available in their state• Instructed consumers how to navigate the Maryland Health Connection website• Provided impeccable customer service to existing enrollees with questions, or in need of changes to their current policy• Maintained consumer privacy under the Health Insurance Portability and Accountability Act

• Assisted in analyzing the effectiveness of the federal Welfare-to-Work program • Assisted in monitoring the action plans that focus to improve program performance• Proactively engaged all Temporary Cash Assistance and SNAP customers to ensure that federal and state program goals were met.• Performed intensive case management to reduce dependency on public assistance and increase self-sufficiency• Coordinated on-site class schedules with local Community Colleges• Input, coded and tracked participants activities, and produced monthly and ad hoc management reports to ensure that the “Jobs First”—Welfare-to-Work program met State and Federal performance measures established by the Department of Human Resources/Family Investment Administration• Provided management reports on the status of the “Jobs First” program and State performance measures to upper management and other Maryland State officials• Oversaw client work experience assignments• Managed employees time and attendance• Maintained internal client database

• Provided administrative support with adherence to quality standards, deadlines and proper procedures• Compile, sort, and verify the accuracy of data before entering information into database • Electronic file management

• Trained and supervised employees in job duties and company policies• Performed employee performance reviews• Prepared monthly and quarterly budget reports for upper management.• Assisted attorneys and upper management in resolving Workers’ Comp Claims issues• Provided administrative support to Multiple-line Claims units• Typed, formatted, proofread, and edited correspondence and legal documents• Issued settlement and medical payments • Maintained hard copy and electronic files