Misgana Daniel Dauro Email and Phone Number
ServiceNow Solutions Engineer | Delivering Innovation and EfficiencyI am a passionate ServiceNow Solutions Engineer and Technical Consultant with a track record of helping organizations unlock the full potential of the platform. With in-depth expertise in ServiceNow System Administration, Development, and Training, I design, implement, and optimize solutions that deliver measurable results.My true passion lies in using ServiceNow to empower businesses and drive innovation.Before specializing in ServiceNow, I built a robust technical foundation as a web developer, software engineer, and ICT instructor. This diverse experience enables me to understand the unique needs of businesses across various sectors and craft solutions that seamlessly integrate with their existing systems.I have hands-on experience in onboarding and configuring key processes within the ServiceNow platform, including:- Source-to-Pay (S2P): Know Your Counterpart (KYC), Sourcing and Procurement Operations, Supplier Management, Purchase Orders, Accounts Payable.- IT Service Management (ITSM) and Customer Service Management (CSM).My expertise in these areas has empowered clients to streamline workflows, cut operational costs, and achieve significant efficiency gains. Additionally, I’ve conducted ServiceNow training sessions and successfully mentored aspiring developers, fostering their growth in the ecosystem.Beyond Technical Skills:- Communication: My background as an instructor has honed my ability to collaborate effectively with clients of varying technical backgrounds.- Business Management: With experience in project management, resource allocation, and budgeting, I ensure seamless project delivery and high client satisfaction.With a blend of technical proficiency, business acumen, and a commitment to innovation, I strive to help organizations achieve their goals by leveraging ServiceNow to its fullest potential.
Dengene Technology Solutions
View- Website:
- dengene.com
- Employees:
- 2
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Servicenow Solutions EngineerDengene Technology Solutions Jul 2021 - PresentAddis Ababa, EthiopiaAs a ServiceNow Solutions Engineer, I specialize in helping organizations unlock the platform's full potential to optimize key business processes. With a track record in system administration, development, and training, I design and implement customized solutions that deliver tangible value.My expertise spans critical areas, including:- IT Service Management (ITSM): Driving best practices to improve IT operations.- Customer Service Management (CSM): Enhancing customer experiences through streamlined workflows.- Source-to-Pay (S2P): Improving procurement processes, including Sourcing and Procurement Operations, Supplier Management, and Accounts Payable.I focus on delivering tailored solutions that align with business objectives, streamline workflows, enhance service delivery, and boost operational efficiency. Whether transforming IT processes, elevating customer interactions, or optimizing procurement, I aim to create a measurable impact for my clients.Passionate about leveraging ServiceNow to empower teams and transform operations, I ensure seamless integration across IT and business processes, driving innovation and enabling organizations to achieve their goals.
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Junior Software EngineerAit It Solutions And Cybersecurity Consultancy Plc Dec 2020 - Jun 2021Addis Ababa, EthiopiaIn this role, I contributed to the development of high-quality web applications by conducting thorough requirements gathering and documentation. I worked closely with stakeholders to accurately capture their needs and facilitated effective communication among developers, designers, and other team members to ensure alignment throughout the development process.Leveraging my software development expertise, I created user-friendly, efficient applications while collaborating with the team to deliver solutions on time and to the highest standards. My responsibilities also included testing and debugging, where I developed test plans, identified and documented issues, and worked collaboratively to resolve them promptly.This comprehensive approach ensured the delivery of reliable, defect-free applications that aligned with stakeholders' expectations and achieved key business objectives.
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Ict InstructorSchool Of Nations Sep 2018 - Nov 2020Addis AbabaAs an ICT Instructor, I designed and delivered comprehensive lessons on web development and coding, creating a structured curriculum that blended core concepts with hands-on practice. Adopting a student-centered approach, I developed assignments that encouraged practical application of knowledge and provided constructive feedback to support student growth.Beyond classroom teaching, I offered personalized guidance to help students troubleshoot technical challenges, enhance their skills, and build proficiency with a range of tools and technologies. I also managed the school’s IT infrastructure, resolved hardware and software issues, and provided training to both students and staff to maximize the effective use of the institution’s technology resources.
Misgana Daniel Dauro Education Details
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Unity University3.85 (Honors)
Frequently Asked Questions about Misgana Daniel Dauro
What company does Misgana Daniel Dauro work for?
Misgana Daniel Dauro works for Dengene Technology Solutions
What is Misgana Daniel Dauro's role at the current company?
Misgana Daniel Dauro's current role is ServiceNow Solutions Engineer | ServiceNow System Administration, Development, Solutions Engineering, and Training | ITSM, CSM, S2P, ITIL 4 | Salesforce Admin. | Passionate about Driving Innovation and Delivering Results.
What schools did Misgana Daniel Dauro attend?
Misgana Daniel Dauro attended Unity University.
Who are Misgana Daniel Dauro's colleagues?
Misgana Daniel Dauro's colleagues are Emuti Melese, Etsegenet M., Meroda Goshu Gezahegn, Tsega Gedefaw, Bemnet Samuel, Tsegalem Gedefaw, Yasabneh Atnafu.
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