Misha E. Denson Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Swedish Cherry Hill

Lab Assistant

Seattle, Washington

Security Professional at Olympic Sculpture Park

Seattle, Washington

(Premera)Answered member and provider inquiries regarding verification of benefits and claims status for medical and dental claims. Entered pre-certifications into the claims processing system. Worked miscellaneous claims queues, processing pharmacy claims, sending out correspondence, outbound provider call projects, and reviewed claims spreadsheets and plan documents

Renton, Wa

In-bound and Out-bound Call Center for MoneyTreeAs a payment coordinator, my role was to make outgoing calls to, as well as taking incoming calls from customers with past-due loan balances using multiple collections programs such as WinDebt XL and Mcash. My duties included arranging payment arrangements and taking payments based on a customer's needs, as well as answering questions about current Money Tree policies and procedures.

Tacoma, Wa

In-bound Call Center •Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources•Provide assistance to members and/or providers regarding website registration and navigation•Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application•Process written customer correspondence and provide the appropriate level of timely follow up•May coordinate member transportation and make referrals to other departments as appropriate•Maintain performance and quality standards based on established call center metrics including turn-around times•Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment•Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Renton, Washington

Managed in-bound and out-bound calls; transfers calls to appropriate departments, managed/facilitated process of payment for customers and provided troubleshooting support to customers about their accounts. Provide support to Administration with taking care of billing, data entry and reporting.

Des Moines, Washington

•Assists with the protection of secure, highly confidential and valuable documents by maintaining inventory, logs and testing files. •Counts tests; places tests in numerical order; distributes answer sheets and test booklets. •Verifies candidates' identification and seats them appropriately. •Checks for breaches of test security and notifies supervisor in difficult situations. •Assists in clarifying test instructions for candidates. •Collects test materials at end of testing period.

Federal Way, Wa

In-bound call center for Customer care, phone sales, bill pay walk throughQuickly and effectively solved customer complaints and directed callers to the correct departments based on their needs.

Kent, Wa

Effectively followed scripted phone surveys, met daily quotas in timely manner.

Federal Way, Wa

Created informational brochures and pamphletsContacted potential customers and maintained record of customer contacts

Federal Way, Wa

Answer customer inquiries via phone, email and in personAdministrative SkillsGathered, updated, and validated merchant information for Chamber of Commerce websiteCreated informational brochures and pamphletsContacted potential customers and maintained record of customer contactsEntered information in Microsoft Access database

Seatac, Wa

Airline flight crews need ramp agents to safely guide their planes into gates and then push them back out again. Ramp agents are also responsible for all ground servicing of a commercial airliner, including loading and unloading of baggage and cargo. Ramp agents typically operate a variety of machinery and equipment, including baggage loader belts, diesel pushback tractors and small baggage cart tugs. In cold weather, ramp agents operate aircraft deicing trucks, working aloft to spray deicer fluids on assigned airliners.

Federal Way, Wa

Cashier, customer service, stocking and restocking, Maintained a fast, fun and friendly environment.Maintained the Women's and Cosmetics departments

Warehouse workerWorking on an assembly line manufacturing air conditioners and heaters for Big Rigs.

Certificate, Medical Office Professional, 2.9

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. •Keeps.

Medical Office Assistant/Specialist

Medical Assistant

Certificate, Office Clerk

Filing

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