Account Management: Act as the primary contact for clients, addressing requests with thoughtful and prompt solutions. Lead community activations including surveys, forums, and advocacy campaigns to achieve client goals. Collaborate with internal teams to ensure seamless execution and track account details meticulously.Client Success: Craft and execute strategies that align with clients' objectives, leveraging TINT’s solutions and features. Monitor and optimize community performance, maintain strong client relationships, and identify opportunities for upselling and renewals. Introduce new features and gather feedback to drive product development.Team Collaboration: Work closely within the Client Operations department to enhance operational processes, solve problems, and mentor junior team members. Share insights and drive efficiencies to elevate overall team success.

-Managed teams of 3-20 in timely and successful patient care in high-pressure training exercises.-Lead 50 operational billet commands and ensure administrative medical and training readiness.-Manage efficiency of the medical clinic during drill weekend to ensure junior enlisted sailors are trained and assigned properly to maintain operations.

-Managed end-to-end client relationships for a diverse portfolio of clients,ensuring a deep understanding of their goals and objectives.-Cultivated strong client relationships through clear and effectivecommunication, ensuring alignment with client expectations and goals.-Delivered impactful digital marketing activities to promote clients' products andservices, resulting in a significant 25% increase in online conversions.-Successfully managed and executed PPC campaigns across Google Ads,

Establish a deep understanding of goPuff’s business, internal processes, and overall assortment Monitor performance across multiple classes and locations and analyze data to create initiativesConduct pricing analyses both nationally and locally to ensure key product lines are represented effectively in all markets and margin targets are metAssist Category Manager in selecting, pricing and positioning of category productsCreate full calendar promotion plan set by Category Manager, work cross-functionally to implement promotional plans

-Produced HTML and CSS for responsive web designs in compliance with company standards and protocols.-Produced and managed web content for new products and ongoing projects.-Worked with team to create new features on existing products using an agile development process.

-Contribute to and implement the digital marketing plan that supports company objectives.-Use various platforms (i.e., direct outreach, SEO, social media, forums, events, etc.) to grow a unique community of learners, educators, and creators-Research ways to attract more followers/fans, increase fan engagement, and the latest trends and developments in social media and digital marketing-Use Google Analytics and competitive intelligence tools to drive traffic, increase conversion rates and make strategic and tactical recommendations.-Generated content calendar and developed marketing strategies for social media channels through the company's content management system.-Assisted with social media plans/schedules and running campaigns, tracking analytics, and creating reports. -Performed weekly meetings to review reports.