Misha St.Clair Email & Phone Number

Spearheading the creation of scalable training content and programs for users and internal employees, ensuring effective knowledge transfer and feature adoption within flagship productsCreation of detailed documentation to help users navigate the staffing software platform, streamline workflows and improve overall efficiencyCollaboration with.

Drove launch of Moveworks AI chatbot to provide immediate automated technical support for Indeed employeesDesigned and oversaw creation of custom knowledge base, enabling the bot to provide IT-verified answers to user questions

Led a team of technical writers and editors around the world to create a technical knowledge base for Indeed employeesDeveloped a style guide to ensure accuracy and consistency in documentationLed the adoption of ServiceNow knowledge base and oversaw migration from a Confluence wiki installation

Created curriculum and materials for remotely delivering IT onboardingDelivered and oversaw weekly IT onboarding sessions to thousands of new hires—often in groups of over 100—while maintaining a 94% satisfaction rating with new employeesTrained support staff and facilitators in multiple regions and provided ongoing feedback to ensure their success

Stamford, Connecticut, United States

Provided technical support to Indeed employees using a variety of tools and services, including Jira, ServiceNow, Google Workplace and Confluence

Performed troubleshooting and repairs to resolve issues with Apple devices and softwareWorked with customers to determine optimal solutions to technical problems and helped them to navigate challenging situations with empathy and expertiseSupported quality assurance teams in Cupertino, tracking and resolving issues during software development

Provided technical support to Indeed employees using a variety of tools and services, Developed and delivered training materials for critical initiatives such as the launches of Apple Watch and Apple MusicOversaw training of new technical team members and maintained standards, certifications and continuing education

Provided personal and group training for new and experienced Apple users of various backgrounds

Assisted customers, explained products and exceeded sales goals for products such as iPhone and AppleCareSupported and educated other employees, driving the success of the overall teamLed a team of visuals specialists to install displays, image devices and maintain stringent Apple Retail presentation standards

Completed electrical drawings for constructionCreated marketing materials such as videos, signage, brochures and web content

Trained new customer service agents on tools, procedures and expectationsEnsured readiness for their new roles through consistent checkins, evaluations and feedback

Led a retail sales team and maintained visual merchandising standards

Developed beverage menu and standards for a high end coffee bar in a Las Vegas luxury hotelTrained and managed a team of ten

Trained new baristas on beverages, technology, customer service and coffee history

Led retail service team in high volume environment in Las VegasMaintained visuals standards for multiple Gap, Gap Kids and babyGap locations