In my role at FSL Labs, I bridge product development and community engagement, liaising between Marketing, Engineering, and Community. My key responsibilities include:Facilitating smooth communication and coordination for product updates and initiatives.Driving growth and engagement in trader and creator communities on MOOAR.Overseeing customer service teams, focusing on performance and high-quality support.

I led the innovation and launch of Clumsy Bear Arena along with a pioneering staking platform, marking the debut of the first PvP game using GMT as its primary currency, which garnered over 10,000 games played within the first month. I enhanced platform engagement, resulting in a 30% increase in user retention.Additionally, I spearheaded a partnership with a Portland manufacturer for a Gummy Bears product line and successfully launched an online store, expanding product reach and… Show more I led the innovation and launch of Clumsy Bear Arena along with a pioneering staking platform, marking the debut of the first PvP game using GMT as its primary currency, which garnered over 10,000 games played within the first month. I enhanced platform engagement, resulting in a 30% increase in user retention.Additionally, I spearheaded a partnership with a Portland manufacturer for a Gummy Bears product line and successfully launched an online store, expanding product reach and diversifying revenue streams. Show less

Developed and maintained relationships with a community of over 500,000 active users, ensuring a positive and inclusive environment.Coordinated and attended industry events, conferences, and booths, representing the company and enhancing brand awareness, which resulted in increased user activity and participation.Produced instructional videos and supported partnerships on social media platforms, increasing the company's visibility and user engagement.

Guided New Hosts: Provided strategic guidance to optimize hosting setups and enhance listing appeal, focusing on market expansion and quality enhancement.Facilitated Training: Collaborated with Airbnb team to facilitate workshops and share insights, empowering new hosts to maximize their business growth and guest satisfaction.Enhanced Market Presence: Played a key role in expanding Airbnb’s market presence by ensuring seamless integration of new hosts and emphasizing the importance of… Show more Guided New Hosts: Provided strategic guidance to optimize hosting setups and enhance listing appeal, focusing on market expansion and quality enhancement.Facilitated Training: Collaborated with Airbnb team to facilitate workshops and share insights, empowering new hosts to maximize their business growth and guest satisfaction.Enhanced Market Presence: Played a key role in expanding Airbnb’s market presence by ensuring seamless integration of new hosts and emphasizing the importance of listing quality and guest satisfaction. Show less

I spearheaded enhancements in the product's UX/UI, achieving a significant 40% increase in user satisfaction. This initiative also streamlined operational processes, resulting in a notable 20% reduction in operational expenses. Moreover, I successfully onboarded the first 1,000 users, establishing a robust base for ongoing expansion of our user community.