Mishelle Coldren Email & Phone Number

United States

Executive level Engagement Manager responsible for insuring a superb client experience, deep customer satisfaction, and the highest quality assurance. Oversee enterprise implementations of Quote to Cash solutions leveraging Salesforce and its many subtending solutions and applications. Employee mentoring and management leveraging servant leadership.

Provide executives consultation across disciplines, including framework for transforming organizations, associated governance structure and processes, install a Portfolio Management Office with associated documented best practices, operational models, artifacts, and thorough communication and training plans starting with Demand Management. Craft short term.

Indianapolis, Indiana Area

Led IT Portfolio Management Office which included Strategic IT Planning, IT Resource Management and Recruitment, Process Design, Risk and Controls, and IT Capital Portfolio organizations. Responsible for execution of corporate strategic initiatives, key performance indicator management and capital planning. Chief of Staff for CIO, successfully and.

Manchester, NH And Indianapolis, IN

Recruited to and successfully transformed the Corporate Information Technology governance, change management, customer relationship, management release management, and program management organizations, with associated processes, procedures, training, and project management tools, with a primary objective of moving from a single vendor model to a.

Basking Ridge, NJ

Led Strategy and Planning for Verizon's integrated lines of business and information technology (IT) via governance and prioritization processes. Developed and published annual IT 5-Year Strategic Plans, maintained Balanced Scorecard across all lines of business. Responsible for FP&A and budget over $900M. Directed and managed 8-year infrastructure.

Dallas/Fort Worth Area

Directed access and local Wholesale and Enterprise IT Portfolio, Strategic Initiatives ensuring on time, on budget delivery, and continuously meeting over 200 FCC and PUC Metrics and avoiding over $300M in penalties annually. Stood up three call centers, 1 billing center and developed associated training, policy, processes to support Telecom Deregulation..

Masters Of Science, Leadership And Management

Certificate Leadership, Center For Creative Leadership

Certificate , Supervisory & Leadership, Human Resources Management And Services

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Anthropology, Psychology and Women's Studies