Mishelle Coldren Email & Phone Number

United States

Executive level Engagement Manager responsible for insuring a superb client experience, deep customer satisfaction, and the highest quality assurance. Oversee enterprise implementations of Quote to Cash solutions leveraging Salesforce and its many subtending solutions and applications. Employee mentoring and management leveraging servant leadership methods. Organizational Change Management capabilities offered with each engagement as a core competency. Continued sales of $10M+

Provide executives consultation across disciplines, including framework for transforming organizations, associated governance structure and processes, install a Portfolio Management Office with associated documented best practices, operational models, artifacts, and thorough communication and training plans starting with Demand Management. Craft short term technology strategy definition with path and framework to implement and execute vision. Create Asset Management Program, Procurement to Disposal, Financial, Inventory and Lifecycle Management; DCIM and CMDB.

Indianapolis, Indiana Area

Led IT Portfolio Management Office which included Strategic IT Planning, IT Resource Management and Recruitment, Process Design, Risk and Controls, and IT Capital Portfolio organizations. Responsible for execution of corporate strategic initiatives, key performance indicator management and capital planning. Chief of Staff for CIO, successfully and collaboratively developing, delivering upon and managing a $105M capital budget, which included new workflow and medical management platforms, hosted contact center, and web presence re-design. Led Organizational Re-Design and Organizational Change Management Program to support new internal delivery processes, cultural and structural changes, including regular insight gathering, team build, and collaborative feedback methods. Staffed and streamlined organization and outsourced testing organization within 6 months for an annual cost avoidance of $6M.

Manchester, Nh And Indianapolis, In

Recruited to and successfully transformed the Corporate Information Technology governance, change management, customer relationship, management release management, and program management organizations, with associated processes, procedures, training, and project management tools, with a primary objective of moving from a single vendor model to a multi-vendor model. Developed, drove and executed 1-3 year strategic objectives and successfully achieved these objectives and metrics within 1 fiscal year. Modified organizational structure, and instituted solution architecture, business process documentation / flow standards, improved SOX position, mitigated all outstanding external audit issues via improvements. Stood up processes and documentation to support labor disruption, including automation programs to mitigate work, productivity improvements and plans/training for IT members to perform business functions,

Basking Ridge, Nj

Led Strategy and Planning for Verizon's integrated lines of business and information technology (IT) via governance and prioritization processes. Developed and published annual IT 5-Year Strategic Plans, maintained Balanced Scorecard across all lines of business. Responsible for FP&A and budget over $900M. Directed and managed 8-year infrastructure strategy, business and IT process engineering, and IT strategic planning programs. Support significant cost avoidance initiatives, including streamlining software and hardware procurement, standing up offshore solutions in India, disaster recovery plans and processes for IT and Business Units, including repetitive labor disputes, numerous spin-offs, merger and acquisition activities and supporting Verizon's policies, including Health and IT and associated supported data sharing initiatives. Responsible for the marketing of the technology and it's inventors, including authoring articles for CIO Magazine, Forbes, and other periodicals. Responsible for CIO event planning and execution.

Dallas/Fort Worth Area

Directed access and local Wholesale and Enterprise IT Portfolio, Strategic Initiatives ensuring on time, on budget delivery, and continuously meeting over 200 FCC and PUC Metrics and avoiding over $300M in penalties annually. Stood up three call centers, 1 billing center and developed associated training, policy, processes to support Telecom Deregulation. Developed automation behind ordering of the telecom elements from competitors and successfully automated 90%+ of all incoming orders, leading to an annual cost avoidance of $50M via center closures and downsizing. Responsible for all audit activities, including issue management and reporting. Representative at Telecom standards body, and directed many changes to support Verizon's position toward automation. Responsible for the marketing of the technology and it's inventors, including authoring articles. Responsible for executive event planning and execution.

Masters Of Science, Leadership And Management

Certificate Leadership, Center For Creative Leadership

Certificate , Supervisory & Leadership, Human Resources Management And Services

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Anthropology, Psychology and Women's Studies