As a Business Analyst at Gupshup, I translated business objectives into conceptual designs, ensuring software and applications aligned with usability, performance, and functionality standards. With a track record of delivering 150+ projects on platforms like Whatsapp, Facebook, and Instagram, I applied refined problem-solving skills to address operational issues. I engaged with internal customers to capture requirements and project scope, generating insightful business intelligence reports for strategic decision-making. Collaborating with stakeholders, I identified business needs and data sources while presenting data effectively in visually appealing customized reports.

At Zycus, I led the end-to-end implementation of Source-to-Contract (S2C) products, ensuring seamless integration with client procurement processes. I streamlined contract management with iContract, accelerating the lifecycle from creation to execution, minimizing risks, and enhancing efficiency. By gathering requirements, performing gap analysis, and developing BRDs, I delivered customized solutions that aligned with client goals. My work in MRR tracking helped optimize client retention and revenue growth. I also collaborated closely with cross-functional teams to implement performance improvement strategies, which promoted continuous business improvement.