• Demonstrated conflict-resolution and problem-solving skills to provide roadside assistance to customers• Managed consecutive calls following Standard Operating Procedures in a fast-paced environment• Utilized internal software to gather information and assess client coverage to determine appropriate solutions• Negotiated between customers and providers to satisfy specific requests for soft service repairs and towing

• Supervised and mentored 8-20 kids between the ages 5-14 years to ensure a safe and enriching environment• Coordinated and facilitated a wide range of engaging activities, enhancing personal growth and collaboration• Managed conflict resolution and provided counseling to foster children’s social and emotional development

• Developed digital and print versions of promotional content to enhance community outreach• Monitored and updated the Township website daily, ensuring accuracy on its community events and calendar• Conducted research and compiled information on three major cultural events to highlight key historical figures

• Designed the cover of the creative writing club’s digital magazine to showcase the work of students• Implemented an online form, enabling all students to submit their creative works for enhanced visibility• Edited and curated over 20 student submissions for publication• Initiated an advertisement campaign to promote the magazine by utilizing posters, announcements, and email