Solution Engineer
Current▪Pre-Sales Support & Solution Presentation: Present technical solutions to prospective customers, aligning them with business processes and customer requirements.▪Business Process Analysis & Translation: Analyze customer business processes and translate them into technical solutions using visual flow diagrams (MIFA), ensuring alignment with asset management and backend systems.▪Solution Architecture Design: Design scalable, maintainable, and future-proof solutions based on MIFA… Show more ▪Pre-Sales Support & Solution Presentation: Present technical solutions to prospective customers, aligning them with business processes and customer requirements.▪Business Process Analysis & Translation: Analyze customer business processes and translate them into technical solutions using visual flow diagrams (MIFA), ensuring alignment with asset management and backend systems.▪Solution Architecture Design: Design scalable, maintainable, and future-proof solutions based on MIFA to meet business needs and integrate into the technical ecosystem.▪Cross-Team Collaboration: Collaborate with engineering, solution, and product teams to define new features and technical components, ensuring comprehensive solution design.▪API Design & Integration: Define API specifications, write OpenAPI documentation, and work with suppliers to ensure seamless integration.▪Customer Engagement & Sign-Off: Engage with customers throughout the solution design phase, presenting architecture and lifecycle designs for feedback and approval▪Platform Setup & Testing: Configure API users, set up Postman collections for API testing, and conduct internal and supplier-based testing to validate the solution▪Post-Implementation Support: Provide support during the first month after launch, addressing any operational or technical issues promptly▪Documentation & Handover: Create detailed technical documentation and ensure a smooth handover to the support team, providing training for continued customer success▪Change Management & Continuous Improvement: Propose and implement change management strategies to improve daily operations, while identifying and addressing new business needs▪Relationship Management: Build and maintain strong relationships with customers and suppliers, aligning expectations and ensuring consistent communication▪Agile Management & Delivery: Lead projects using Agile methodologies, ensuring iterative progress and continuous feedback throughout the project lifecycle Show less