• Empowered the team to implement Agile Principles through coaching and mentoring. The team size was around 4-8 people per track, with 5 tracks across multiple geographical locations. • Facilitated and participated in the scrum ceremonies.• Closely monitored the Scrum Team progress, removed the impediments, tracked issues and risks during the sprint. • Safe guarded the team from external distractions and guided the team in implementing the scrum principles with the objective to increase the productivity of the team & achieve sprint goals.• Tracked and published scrum metrics – Actual stories completed vs committed, Team velocity, burndown and burn up charts. Maintained information radiators.• Collaborated with the Product Owner to maximize the optimization of business value delivered to the customer.• Implemented retrospective process improvements to enhance velocity and identify suitable action items for various constraints / problem areas. • Communicated promptly and effectively across diverse audiences within and outside of the Sprint Team, including stakeholders and executives. Motivated and modeled open communication to help surface issues for faster resolution.• Worked with other Scrum Masters & management via a Community of Practice to increase the effectiveness of the application of scrum in the organization.• Identified project risks, issues and critical path, creating project documentation and reporting on progress to the team and stakeholders.• Drove solutions to successful delivery by defining roles of all parties involved, assigning and delegating milestones and timelines, liaising with customers and internal resources to eliminate obstacles and ultimately ensure a quality solution is delivered on time, meeting customers’ expectations.

• Was the primary liaison with vendor (Kenexa, an IBM company) for standard and / or key IT requests, developing an understanding of the customer's business, helping to define business problems and to devise solutions to system or product-related problems and issues. • Estimated the story points using Planning Poker approach and the task priority, using the Priority Matrix Approach. Also, monitored team’s progress through Burn down Charts.• Created and maintained project plans with definition of project processes, identified risks, issues and critical path, creating project documentation and cadence to participants, contributors and stakeholders• Drove solutions to successful delivery, meeting all the deadlines and expectations.

• Managed the application development process through the elicitation, analysis, specification and verification of multiple levels of requirements (business, stakeholder, solution). • Conducted business analysis, project administration, development and testing to ensure they are completed on time, within budget and meet the customers' requirements. • Created and maintained project plans. Identified risks and issues, creating project documentation and reported status to the team, sponsors and stakeholders.• Facilitated meetings and presentations/trainings for customers and internal associates.• Led & handled the group responsible for risk assessment and disaster recovery exercise from offshore.• Single point of contact for interacting with Business Partners and SMEs and end to end product implementation.• Apply updates to the product based on release(s)/change in legal requirement(s) of any state in terms of dormancy period, due diligence procedures, filing dates and reporting format. Co-ordinated with the vendor on product updates and report bugs/inappropriate updates.• 24X7 On-call production support primary for two years.• Responsible for quality measurements including on-time delivery, meeting deadlines and process compliance.• Collaborated with appropriate stakeholders to identify, recommend, and implement improvements to systems and processes. • Introduced methodologies and best practices that enhanced product definition, release processes and customization of applications to business needs.• Participated in risk assessment and disaster recovery exercise at client location twice.

• Development and maintenance of software application throughout SDLC from requirements definition to successful deployment and support.• Excelled in rapid application development and management of technological issues for assigned projects, earning highest customer satisfaction rating for delivered solutions.• Performed application maintenance, requirements gathering, feasibility analysis, impact analysis documents, design document, coding, testing (unit, regression, volume and system) and traceability document.• Mentored and reviewed all applicable artifacts by new joiners on the team.• Was the configuration controller responsible for auditing and monitoring non-compliance to various defined processes.• Performed the role of Defect Prevention Anchor.