- Competent and goal-oriented business professional having 8+ years of experience & proven record of delivering customer success on growth and retention metrics. - Currently working as Associate Director, Customer success with Capillary Technologies handling B2B enterprise customers focusing on account growth, value delivery, operational efficiency and CSAT. - have been associated with Unacademy as Senior Category Manager (Alternate Traction channel Team) responsible for Revenue, Top of the funnel, and performance management handling a team of 15- Completed MBA (Marketing) at School of Business Management, Narsee Monjee Institute of Management Studies, Mumbai one of the top-10 B-Schools in India- Skilled in data and performance analysis, business planning, and strategizing to achieve KPIs and deliver customer success- A keen communicator and leader with strong interpersonal, problem solving, analytical, and relationship building skills- Previously worked extensively on driving application enhancement and maintenance for AP-Moller Maersk. Technical skillset involves basic knowledge of ASP.NET, SQL Server, SSIS, COM+, HTML, and CSS.