Michelle Sheppard

Michelle Sheppard Email and Phone Number

DEIB Practitioner | LGBTQIA Advocate | Public Speaker | MC | Trainer | Change Maker | Diversity & Inclusion Senior Advisor | 2023 Victorian Honour Roll of Women Inductee & LGBTQIA Person of the Year @ Department of Transport and Planning
Michelle Sheppard's Location
Greater Melbourne Area, Australia, Australia
Michelle Sheppard's Contact Details

Michelle Sheppard work email

Michelle Sheppard personal email

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About Michelle Sheppard

Michelle Sheppard, often known as "Mama Mish," is a role model for all women in the field of gender equality. Her experience as a transgender woman has given her a unique viewpoint and significant insights into the complex difficulties that the gender gap brings. Michelle's steadfast commitment to using her experiences to educate and encourage others on their journeys distinguishes her. Her personal story exemplifies bravery, empowerment, and an unshakable dedication to promoting inclusiveness and equality. Her narrative of resilience is one of breaking down boundaries and an unyielding commitment to assisting others in living truthfully, just as she has. Her path exemplifies the fortitude required to stand in one's truth and the power it may release. But Michelle's influence goes beyond her personal story. She's a bridge builder who fosters understanding and collaboration by making meaningful relationships with individuals from all backgrounds. Her work unites, bringing together divergent groups, boosting voices, and cultivating solidarity for marginalised people. Michelle exhibits inherent empathy, an indomitable spirit, and an unwavering will to effect positive change. Michelle Sheppard's achievements have everlasting imprinted on local, national, and worldwide communities. Her radio shows and advocacy activities have been effective in promoting transgender voices, combatting prejudice, and encouraging inclusion. Her relentless dedication to fostering inclusivity and campaigning for the LGBTIQ+ community's rights has repeatedly guaranteed that their issues are a priority, even in the face of obstacles. Michelle's strenuous efforts serve as an inspiration, demonstrating the enormous power of collective action in moulding a more welcoming and supportive culture, regardless of gender identification. Michelle was inducted into the Victorian Museum of Women and appointed to the coveted 2023 Victorian Honour Roll of Women as a Change Agent in appreciation of her outstanding efforts. This honour places her in the company of other extraordinary Victorian women who, like her, demonstrate excellent leadership, unshakable perseverance, and an unrelenting dedication to furthering gender equality and strengthening our state. Michelle Sheppard, in essence, emerges as a trailblazer, a visionary leader, and a catalyst for good change in gender equity and inclusivity. Her inspirational work has left an everlasting mark on individuals, institutions, and communities, cementing her position as a symbol of hope and a source of inspiration for all.

Michelle Sheppard's Current Company Details
Department of Transport and Planning

Department Of Transport And Planning

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DEIB Practitioner | LGBTQIA Advocate | Public Speaker | MC | Trainer | Change Maker | Diversity & Inclusion Senior Advisor | 2023 Victorian Honour Roll of Women Inductee & LGBTQIA Person of the Year
Michelle Sheppard Work Experience Details
  • Department Of Transport And Planning
    Senior Diversity And Inclusion Advisor
    Department Of Transport And Planning Apr 2020 - Present
    Au
    • Produce live and recorded shows, including running on-air board and studio preparation.• Research and implement high quality inclusive show material.• Produced on-air commercials, working cross-department with sales and marketing for client approval.• Ensure onboarding of presenters represents disadvantaged cohorts where possible.• Design talk shows topics and provided support by getting guests and preparing the scripts.• Pitch stories; conducted research and wrote, edit and conceptualized radio programming.• Interview local and international personalities, politicians, artists, community leaders and activists.• Assist the staff's in the development, maintenance, and implementation of the show's image.• Checked that shows are carried in accordance to the network policies.• Developed and implemented successful on-air promotion.• Reformed a low engagement radio program into a culturally diverse Transgender radio show and introduced conversation-style broadcasting reaching global listeners in Ukraine, USA, and UK• Shortlist Nominee / LGBTI Awards MTV - LGBTI Broadcaster and Presenter 2017• Shortlist Nominee / LGBTI Awards Media Professional 2018
  • Department Of Transport And Planning
    Senior Diversity And Inclusion Advisor
    Department Of Transport And Planning Oct 2021 - Present
    Au
    - Led DEI activities for internal and external stakeholders in the transportation and planning industries, ensuring alignment with departmental inclusion strategies and leveraging expertise to deliver strategic insights.- Created and improved tailored DEI strategies, working with the Industry Talent Management and Communications departments to design and promote inclusive programs.- Created programs and resources to connect with internal and external stakeholders and form collaborative collaborations.- Led sector-specific DEI efforts and represented DTP at national meetings, ensuring policy compliance and certification.- Advocated for an inclusive environment within the Department of Transport and Planning and the wider industry, promoting LGBTIQA+ inclusion through a variety of channels.- Provided expert advice on inclusive employment conditions and implemented policies to help transgender and gender-diverse employees, guaranteeing safe and accessible workplaces.
  • Victorian Department Of Families, Fairness & Housing
    Acting Principal Advisor To The Commissioner For Lgbtiq+ Communities
    Victorian Department Of Families, Fairness & Housing Sep 2022 - Dec 2022
    Melbourne, Vic, Au
    The Principal Adviser to the Commissioner for LGBTIQ+ Communities is responsible for developing high-quality, strategic advice to the Commissioner on complex matters relating to Victoria's diverse LGBTIQ+ communities. The Principal Adviser will lead projects and activities in alignment with the Commissioner's duties and responsibilities and develop and maintain effective, professional working relationships with senior stakeholders across the government and the broader community. The Principal Adviser will also work closely with the Equality Unit in the Department of Families, Fairness and Housing to progress the delivery of Victoria's first whole of government LGBTIQ+ strategy, Pride in our future.• Three-month Secondment as Acting Principal Adviser to the Office of the Commissioner for LGBTIQ+ Communities• Coordinate and manage priority projects, stakeholder engagement and events • Provide authoritative advice on key LGBTIQ+ issues, and implications for relevant policies, programs and projects• Work closely with the Equality Branch on advice for the Minister for Equality, the Premier, the Secretary and senior officers on LGBTIQ+ issues• Initiate, manage and maintain close liaison and effective relationships with LGBTIQ and senior stakeholders, including representing the department or government views on inter-agency committees and task forces• Monitor government policies, programs and services, in order to advise the Gender and Sexuality Commissioner on issues and opportunities.
  • Level Crossing Removal Project
    Diversity And Inclusion Capability Officer
    Level Crossing Removal Project Apr 2020 - Oct 2021
    Melbourne, Victoria, Au
    • Contribute to improved diversity and social outcomes for Victoria through supporting the design, implementation, and evaluation of high-quality inclusion capability change and awareness programs, including delivery of a calendar of key diversity and inclusion events and initiatives for LXRA and its projects, and the rail and major transport infrastructure industry.• Build strong relationships and collaborate with the ICI team, industry, government bodies, and other relevant stakeholders to deliver diversity initiatives activities for the project and other rail works, including advising on cultural and community engagement strategies.• Ensure an outcomes-focused delivery of programs by monitoring and reporting on performance and identifying risks and mitigation strategies to ensure the achievement of desired outcomes.• Managing Women In Transport mentoring and WiT Scholarships as part of the Department of Transport’s $2 million Women in Transport package of initiatives and business improvements.• Member of Women in Transport Working Group Strategy acting as subject matter expert providing guidance on diversity initiatives such as LGBTIQ+ awareness in relation to Gender Diversity.• Assisted in the development and implement an LGBTIQ+ training strategy and initiatives such as Gender Affirmation Resources for increased diversity awareness for Gender Diverse people in the LXRP • Assist in Women in Transport initiatives with other concurrent state rail projects, ensuring alignment with existing government policies and strategies.• Acting as subject matter expert providing guidance on diversity initiatives such as LGBTIQ+ awareness and assisting with Women in Transport Working Group Strategy to support multiple industries achieve mandated targets.
  • Level Crossing Removal Project
    Manager, Inclusion & Social Procurement
    Level Crossing Removal Project Jan 2021 - Jun 2021
    Melbourne, Victoria, Au
    • Six Month secondment role• Leading a high-performing team of 3 Inclusion and Social Procurement Advisors and Officers to deliver the Victorian state government’s Training for the Future Inclusion programs, increasing participation of marginalized people in the transport and infrastructure industries. • Create and deliver new programs and events to build diversity and inclusion for Victorian state government target cohorts, namely Aboriginal & Torres Strait Islander people, Asylum seekers and refugees, Disability, Women in Transport, and the LGBTIQA+ community.• Advise on diversity and inclusion best practices for the Victorian state government agencies, transport and infrastructure industries to build capacity and capability.• Stakeholder engagement and delivery management of social procurement and inclusion contract obligations for construction partners across Level Crossing Removal Project’s major infrastructure works and packages. These partners include John Holland, Lend Lease, McConnell Dowell, Laing O’Rourke, and Fulton Hogan.• Building and nurturing new professional partnerships with community groups to build capacity for social enterprises. • Skills, performance, and career development for the Inclusion & Industry Capability team, including interns and graduates. • Delivery of Training for the Future’s BentRail program, aimed at building a community and network for LGBTIQA+ transport employees and changing the rail, transport and infrastructure industries to be culturally safe and inclusive for LGBTIQA+ people.
  • Fitted For Work
    Lgbtiq+ Community Liaison Officer
    Fitted For Work Jul 2018 - Mar 2020
    Richmond, Victoria, Au
    • Work closely with Jobs Victoria, Department of Premier and Cabinet, and Fitted for Work to administer end to end delivery and implementation of a Transgender Employment Pilot program, key events, and initiatives.• Design and implementation including mentoring, outfitting services, work readiness workshops, resume support and professional networking.• Develop stakeholder relationships and support external stakeholders such as corporate diversity units, wellbeing, and commercial services, human resources departments, academic colleges, recruiters, and employment agencies as the central point of inquiry for Diversity and Inclusion initiatives focused on LGBTIQA+ key events and education in their workplaces.• Develop a coordinated approach to identifying any key issues arising from LGBTIQA+ community research and improving implementation of organization objectives, strategies, and related new initiatives to improve the employment of transgender job seekers.• Engage collaboratively in employer discrimination case reviews, student/staff disciplinary reviews, in relation to LGBTIQA+ or multicultural diversity-related strategies where they intersect.• Designing and delivering training and information sessions including multimedia resources on a range of LGBTIQA+ issues through information sessions, formal classroom training, and multimedia resources on a range of key issues of change as well as advising with ongoing strategies of engagement.• Continual program monitoring, individual case research, and board reporting discussing mitigating strategies include risk avoidance, risk acceptance being carefully monitored, and transference to appropriate external stakeholders.• Develop relationships through a social media presence with thousands of transgender job seekers as well as those responsible for D&I empowerment in their organizations.
  • Self Employed
    Diversity, Inclusion, And Belonging Practitioner
    Self Employed Oct 2013 - Mar 2020
    Satellite Beach, Florida, Us
    • Provide education that embraces diversity, advises on cultural and community engagement strategies in the workplace increases productivity, provides a corporate competitive advantage, & increases economic development in society.• Advocate for the prevention of physical & sexual violence through public speaking presentations, radio & television appearances, regular public workshops for attendees ranging up to a few hundred• Contracted to administer inclusion programs within multiple industries e.g. government, education, health, banking, mining, brewing, transport, and employment to facilitate support in inclusion programs in a classroom setting. • Transition management on change processes supporting employee workplace gender transition. • Evaluate existing program material to ensure it is in line with any updated process and the development of comprehensive and understandable training material for trainees.• Strong track record with developing existing and new networks and engaging with stakeholders helping them commit to embedding quality diversity and inclusion practices in an organization.• Proactively source and developed new business from internal and external referral networks from companies such as BMW, ANZ, GreenSync, Salesforce, City Councils, and AFL and their clubs.• Implement a talent acquisition strategy with Your Community Health targeting transgender job seekers for first of its kind Peer Navigator support services roles. • Worked with the same companies to create a clear mission and vision statements to best reflect the organizations purpose ; e.g. with the Western Bulldogs on their D&I inclusion policies, how to recognize their accountability, their D&I mission statement for community engagement, as well as consult on changes to their strict dress code policies.
  • Anz
    Business Solutions Specialist And Pride Liaison Officer
    Anz Aug 2016 - Jul 2018
    Melbourne, Victoria, Au
    • Key technical reference and escalation point across the Merchant Servicing Centre (MSC) providing 1st to 3rd Level Technical Support.• Assist in improvement of existing troubleshooting guide documentation, to enable easier interpretation by internal consulting staff.• Working closely with the HR staff in designing diversity initiatives.• Proactively identify improvement opportunities and provide solutions and procedures to implement changes with the Support staff and management.• Delivering diversity workshops to employees and line managers on how to recognize, appreciate and value individual differences of LGBTIQA+ employees and customers. • Selected to be part of a working group in the ANZ Pride Network whose contribution to diversity played a pivotal role in make our workplace more inclusive for all sexual orientations and gender identities, specifically for Transgender and Gender Diverse employees.
  • Lgbti Jobs
    Co-Founder / Diversity, Inclusion, And Belonging Practitioner
    Lgbti Jobs May 2016 - May 2018
    Melbourne, Victoria , Au
    • National Corporate trainer & speaker on issues of Diversity & Inclusion specializing in transgender dynamics in the workplace & responsible for promotion, skills training, & awareness campaigns,• Provide education that embracing diversity in the workplace increases productivity, provides a corporate competitive advantage, & increases economic development in society.• Experience in the education of prevention of physical & sexual violence through public speaking presentations, radio & television appearances.• Provide support in relation to company LGBTI or multicultural diversity-related strategies, objectives, and priorities with internal Human Resource and Diversity groups• Build and maintain positive on-going relationships with a wide range of Business clients including; Banking, stakeholders on media, communications, change promotions, orientations, & public relations events with private organizations as well & Universities to raise awareness.• Design and deliver information sessions and training and other written or multimedia resources on a range of diversity and inclusion issues.• Understanding the specific needs and aims of my clients and use my relationship skills to ensure their needs are being identified and met.• Work with dedicated specialists to drive an increase in awareness of Diversity issues and trained personnel on Diversity initiatives and requirements.
  • Allianz Insurance
    Business Improvement Analyst, Business Operations
    Allianz Insurance Jan 2015 - Jul 2016
    Guildford, Gb
    • Manage the planning & delivery of customer services project activities that focus on delivering improvement in productivity, customer service & financial result.• Monitor, research & respond to internal customers’ service issues, database access & errors in a timely manner according to agreed service levels • Undertake research of business issues, ideas & suggestions & develop recommendations for resolution or development & implement solutions as agreed. • Proactively develop customer relationships by making efforts to understand customer requirements; anticipate & provide solutions to customer needs; give high priority to customer satisfaction.• Actively work with management to understand operational requirements & translate these into definable IT & procedural objectives then Implement change. • Prioritize & manage the development of the call management system for Policy Services to reduce manual tasks & improve the workflow management to demonstrate clear financial gains.• Research solutions. Submit solution specifications to test & implement the solution.
  • Deloitte Australia
    Professional Services Support Analyst
    Deloitte Australia Jan 2009 - Oct 2013
    Worldwide, Oo
    • Acted as a whistleblower investigation officer while also contributing extensively to the technical side of the role. This included advanced troubleshooting, bug investigation, and technical document creation for various online software products such as accounting software, secure data portals, and business continuity packages. These technical tasks aligned with agency services across brands, digital experience, performance marketing, and more.• Prepared comprehensive reports detailing findings and recommendations from investigations while also leveraging technical expertise to provide insights into potential policy gaps or areas needing improvement in software systems.• Conducted interviews with witnesses and stakeholders from diverse backgrounds during investigations, ensuring representation of various demographics and perspectives in the consultation process, while also applying technical knowledge to understand system intricacies.• Managed sensitive communications with involved parties, maintaining confidentiality and professionalism throughout the process, and also providing technical guidance as needed.• Collaborated with internal teams and external stakeholders to develop and implement new processes for addressing workplace misconduct and improving organizational practices. Contributed technical insights to enhance software functionality and usability.• Worked closely with management and other departments to enhance support processes and address the needs of clients and employees while also leveraging technical skills to improve software performance and user experience.• Possessed extensive technical expertise in advanced troubleshooting, bug investigation, and technical documentation creation for online software products, contributing to the seamless alignment of agency services across different domains such as brand, digital experience, and performance marketing.
  • Bytecraft Systems
    Field Service Technician (Ibm)
    Bytecraft Systems Apr 2007 - Jan 2009
    Provide 24 hour on call service to IBM / Lenovo related warranty products including government, corporate, and educational sites within the Melbourne metropolitan and regional areas.• Work in a team consisting of 10 technicians on a 24 hour, rotating roster, supporting a support volume of 500+ a month.• Assist in maintaining no less than 98% SLA response and repair 24 hours.• Self-manage daily work provided daily via smartphones in designated regions supporting client’s laptops, desktops, servers, point of sale equipment, and corporate printers.• Work with IBM Helpdesk on further troubleshooting, and onsite diagnoses when a job is unresolvable over the phone.• Ability to build and maintain relationships both internally and externally.
  • Bytecraft Systems
    Service Delivery Manager (Shell)
    Bytecraft Systems Nov 2005 - Apr 2007
    Primary point of contact between Bytecraft and Shell of Australia in matters of managing Service Level Agreements (SLA’s) through monitoring, reporting, and communicating with the client, Shell of Australia, as well as providing close technical support for Bytecrft and with Shell of Australia staff.• Worked closely to provide technical documentation on systems and procedures in a manner agreed upon through meetings and writing sessions with Shell of Australia. • Planned, maintained, organized, and ensured systems had all the appropriate hardware to support the network and improve existing troubleshooting guide documentation, to enable easier interpretation.• Assisted Helpdesk, on-site technicians, and Shell staff with continuous 24hrs on call support for timely resolution to assure active operations. SLA agreements were subject to change depending upon the sites and Shells ever changing network.• Proactively service improvement opportunities, monitor costs, and provide solutions and procedures to implement these changes through daily and weekly meeting with Shell of Australia.• Manage and train tier 1-3 support levels to properly identify root causes on damaged systems to provide immediate turnaround time.• Organize immediate on site visit either in metro or regional Australian cities for troubleshooting where technicians cannot provide fixes and previous solutions do not provide the fix.• Manage and administer warranty on all defective parts with assigned and agreed upon service providers.• Liaise with helpdesk and properly identify root cause on damaged system
  • Getronics
    Account Manager (Shell)
    Getronics Feb 2005 - Nov 2005
    Amsterdam-Duivendrecht, North Holland, Nl
    • Hands on account manager and primary liaison for logistics, support call management, Help Desk functions, managing field technicians, remote desktop support• Provide timely support to inoperable sites within response time within 5hrs and repaired within 24hrs with current sale prices activated.• Provide 24hrs on call support to inoperable sites• Provide and manage Level 1, 2 and 3 support• Liaise with helpdesk and properly identify root cause on damaged system• Provide real time solutions for on-site technicians regarding swap out repair.• Provide onsite troubleshooting where technicians cannot provide fixes where a swap out does not provide the fix.• Liaise directly with Shell Level 3 support personnel on advanced troubleshooting repairs.• Identify and order parts required to inoperable site and organise dispatch to location. Provide focus on shipping consolidation.• Manage and administer warranty on all defective parts.• Identify and accurately compile and manipulate data for submission to client.• Provide daily and monthly direct management reports to client on performance.• Improve existing troubleshooting guide documentation, to enable easier interpretation.
  • Bytecraft Systems
    Field Service Technician (Tattersall’S)
    Bytecraft Systems Oct 2004 - Dec 2004
    • Assist in the roll out of over 1000 plus new lottery machines for Tattersall’s.• Work side by side with 13 other contractors and supervisors for a 21 day period, which I was one of 6 that was asked to continue for another month.• Responsible for understanding the pre-assigned schedule for my specific areas for the weeks ahead and self-managing my schedule accordingly.• First level support for all issues, regarding network, hardware, software etc. that would occur and then train either Bytecraft or Tattersall’s on how to handle the fix themselves.• Maintained logs of the same issues, along with the new ones to keep track of repairs and problems that we worked over the phone almost daily with Tattersall’s while on site.• Point of contact for all system changes.• Worked with customers to keep their satisfaction throughout this change.
  • Officeworks
    Technology Consultant
    Officeworks May 2003 - May 2004
    Chadstone, Vic, Au

Michelle Sheppard Skills

Leadership Project Management Management Business Analysis Consulting Training Technical Support Public Speaking Data Analysis Management Consulting Strategy Performance Management Business Strategy Strategic Planning Change Management Storytelling Risk Management Interviews Microsoft Office Radio Host Analytics Radio Presenting Team Leadership Makeup Artistry Eyelash Extensions Desktop Computers Radio Broadcasting Radio Radio Production Audio Editing Video Editing Voice Acting Diversity And Inclusion Trainer Diversity Training Public Relations Public Speaker Emcee Training Delivery Customer Relationship Management Customer Service Management Business Relationship Management Classroom Training Presentation Skills Facilitation Community Development Cultural Sensitivity Lgbt Rights Client Liaison

Frequently Asked Questions about Michelle Sheppard

What company does Michelle Sheppard work for?

Michelle Sheppard works for Department Of Transport And Planning

What is Michelle Sheppard's role at the current company?

Michelle Sheppard's current role is DEIB Practitioner | LGBTQIA Advocate | Public Speaker | MC | Trainer | Change Maker | Diversity & Inclusion Senior Advisor | 2023 Victorian Honour Roll of Women Inductee & LGBTQIA Person of the Year.

What is Michelle Sheppard's email address?

Michelle Sheppard's email address is mi****@****anz.com

What are some of Michelle Sheppard's interests?

Michelle Sheppard has interest in Social Services, Children, New Technology, Sport, Civil Rights And Social Action, Michelle Sheppard Is A Transwoman, Politics, Education, Eyelash Extensions, Media In General.

What skills is Michelle Sheppard known for?

Michelle Sheppard has skills like Leadership, Project Management, Management, Business Analysis, Consulting, Training, Technical Support, Public Speaking, Data Analysis, Management Consulting, Strategy, Performance Management.

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