Mikhail Ryzhov Email & Phone Number

New York, United States

— Engaged in collecting, analyzing, developing, documenting, and supporting business and system requirements.— Developed architectural solutions for new and existing functionality.— Supported development at every stage. Verified implementation against design and requirements.— Decomposed and assigned tasks for developers and designers.— Created technical documentation for functionality design. Worked out all system states.— Documented the current state of the system so that any company employee could learn about the correct operation of features at their required level.— Controlled the entire task cycle from inception to production deployment.— Engaged in data analytics. Wrote SQL queries to the product database to find answers to product-related questions.— Designed the systems analysis space in the company's knowledge base from scratch. Authored about 740 articles in Confluence.— Built processes in the team of systems analysts. On-call duties, cross-review of requirements, constant updating of product documentation, maintaining the Glossary.— Documented all work processes within the systems analysis department.— Participated in interviews for systems analysts.— Created UML and BPMN diagrams for data and process visualization.

— Led the evaluation of new documentation tools and technology stack, resulting in the selection of an efficient system for storing, creating, and publishing internal documents, aligning with project requirements and workflow efficiency.— Researched and devised a comprehensive technical plan for migrating user documentation from a third-party solution to a modern Docs-as-Code approach using Markdoc and custom components, ensuring that the migration process met the specified requirements and optimized documentation practices.— Successfully orchestrated the migration of the company's internal documentation from Google Docs to Confluence, meticulously following project requirements to ensure a smooth transition with minimal disruptions.— Designed a streamlined corporate knowledge base architecture to enhance information accessibility and usability within the organization.— Tailored and configured dedicated internal workspaces for development, product, and marketing teams, optimizing collaboration and project management within the company.— Executed the efficient migration of over 1,500 internal documents from Google Drive to Confluence, leveraging APIs and custom scripts to minimize downtime and maximize data integrity.— Developed informative educational resources for employees, including Confluence articles, Slack posts, instructional videos, and both group and one-on-one meetings, fostering a culture of continuous learning.— Conducted thorough training sessions to equip employees with the skills and confidence needed to effectively navigate and utilize Confluence as a key documentation and collaboration tool.— Redesigned and streamlined internal documentation processes, enhancing efficiency and ensuring that documentation practices align with industry best practices and company goals.

New York, United States

— Authored and published more than 60 user documentation articles using HTML and Markdown, closely aligning content with requirements and extensive app testing to ensure accuracy and clarity.— Successfully revised and improved over 300 articles within the user documentation library, enhancing content quality and usability for end-users.— TAssumed responsibility for the development and implementation of in-app messages for the product, enhancing user engagement and communication.— Produced more than 10 high-impact internal documents to support the Technical Writers team, contributing to a cohesive and efficient documentation process.— Collaborated in the creation of educational materials and publication of educational courses.— Led the integration of automation tools into the development of user documentation, optimizing efficiency and accuracy in content creation and maintenance.— Introduced new markup elements to the Help website, writing custom CSS, JavaScript, and HTML code to improve the user experience and accessibility.

Phuket, Thailand

— Gathered documentation requirements from various stakeholders.— Documented product and technical team services based on requirements.— Updated over 20% of all knowledge base pages in Confluence.— Wrote more than 100 pages of documentation: technical, product, and analytical.— Described the company's network and product infrastructure.— Created technical and overview documentation for internal CRM and CMS.— Participated in developing processes for continuous knowledge base updates (Confluence, Notion).— Participated in discussions and technical presentations at internal technical conferences.— Wrote, proofread, and edited user documentation for Aviasales and Aviasales B2B.— Conducted quarterly surveys of new employees. Based on responses, improved onboarding and updated documents.— Regularly met with technical team leads to update and create documentation.— Represented the technical writing team at general meetings. Reported on our work results, advocated for maintaining documentation and using our instructions.

Moscow, Moscow City, Russia

— Gathered requirements for the most needed support documentation. — Streamlined work processes by creating instruction manuals in Confluence. Established a feedback system within the team.— Contributed to the development of the Tone of Voice brand.— Improved response templates for social media platforms.— Compiled bug reports and collaborated with the development, analytics, and marketing teams.— Analyzed, filtered, and reported on brand mentions using Brand Analytics.— Provided customer support through social media platforms such as Twitter, Facebook, and Instagram.

Moscow, Moscow City, Russia

— Created and updated client manuals for Confluence, Notion, and Google Docs, ensuring clear and user-friendly guides that met users' needs and platform requirements.— Monitored and maintained QIWI providers within the Rocket app, taking swift action during system failures, proactively notifying customers and colleagues about payment issues, and adjusting RegExp parameters as necessary to improve system reliability.— Conducted technical monitoring and compiled bug reports.— Trained and supported junior specialists, and conducted SWOT analyses.— Monitored for fraudulent activity and reported to the Center for Monitoring and Responding to Computer Attacks in the Credit and Financial Sphere, preventing fraudulent attacks and educating clients on digital security best practices.— Managed the process of issuing and delivering credit cards, providing support to bank representatives.— Provided information and assistance to clients via mail, phone, and in—app chat, resolving issues and maintaining a positive customer experience.