With over a decade of dedicated experience in customer service, office administration, team leadership, and effective communication, I am a passionate and seasoned professional eagerly seeking new challenges to continue perfecting my skills. My extensive background has equipped me with a versatile skill set that I am eager to leverage in a dynamic work environment.My quest for growth and excellence motivates me to seek opportunities under the guidance of experienced and accomplished supervisors. I am highly adaptable and open to exploring diverse sectors, driven by my commitment to fostering a culture of excellence and professionalism in the workplace.In return for the trust placed in me, I offer a steadfast commitment to delivering prompt, exceptional results. My work ethic is characterized by unwavering diligence and unwavering loyalty to the organization I serve. I firmly believe in nurturing a collaborative and mature approach towards colleagues, valuing their contributions and fostering a cohesive team environment.In summary, I bring a wealth of experience and a passion for continuous improvement to any role I undertake. I eagerly anticipate the chance to contribute to an organization's success while further developing my expertise in a supportive and growth-oriented work setting.
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Office Manager And EaRassureSydney, Nsw, Au -
Office Manager/Ea - 1 Month Replacement ContractNice May 2024 - PresentSydney, New South Wales, AustraliaActed as Executive Assistant to the VP, reporting directly to them and providing high-leveladministrative support as a first point of contact, managing calendar and travels arrangements. Managed email correspondence, incoming calls, monitored and prioritized inquiries, welcomedvisitors, issued access passes and managed parking allocation. Undertook diary management, coordinating appointments and schedules, organized meetinglogistics, including agendas, correspondence, minutes, and follow-up action items. Planned team events, business engagements, functions, and travel arrangements. Prepared correspondence, presentations, confidential documents, reports, and spreadsheets. Administered and maintained databases, document control and office - related invoice payments. Supported recruitment processes and supervised employees on- and off-boarding processescooperating closely with HR Department. Supported the marketing department in coordinating events and ensuring seamless execution. Handled facilities management, including ordering office supplies, event catering, coordinating withthird-party vendors and supervised remote teams in Melbourne, Brisbane, and Adelaide. -
Business OwnerConstruction Cleaning Service Oct 2021 - PresentSydney, New South Wales, Australia Established a startup cleaning business, specializing in post-construction cleaning projects. Manages a team of 5 employees, effectively coordinating schedules and ensuring project deadlinesare met. Develops and implements marketing strategies to attract new clients and expand business reach. Provides leadership and mentorship to employees, fostering a positive work environment andprofessional development opportunities.
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Office AdministratorStarz Health Oct 2022 - Dec 2023Sydney, Nowa Południowa Walia, Australia Provided comprehensive administrative support by processing incoming and outgoing inquiries andmanaging updates to key information. Coordinated recruitment and onboarding of new staff, ensuring all certifications and compliancedocumentation were accurate and up-to-date. Developed and implemented the company’s communication strategy to enhance internal andexternal engagement. Planned and managed scheduling for nurses to meet the staffing needs of care facilities andhospitals, ensuring efficient resource allocation. Assisted in payroll processing by managing timesheets and ensuring accurate records for nursingstaff. Liaised with healthcare facilities to identify staffing requirements and facilitated timely placements,building strong relationships with clients. Ensured all administrative processes adhered to regulatory and accreditation standards. Provided conflict resolution and administrative support to nursing staff, addressing queries andresolving issues professionally. Maintained client satisfaction by delivering consistent, high-quality service and fostering positiveclient relationships.
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Public Diplomacy And Media Communication OfficerConsulate General Of The Republic Of Poland In Sydney Oct 2020 - Sep 2021Sydney Implemented public and cultural diplomacy strategies. Coordinated and promoted collaboration with cultural institutions. Managed press, information, and promotional activities. Monitored media, including social media channels. Internet Developed and implemented communication strategies. Oversaw internet projects and multimedia production. Managed official events in accordance with diplomatic protocol. Provided support to the Legal Department as required.
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Team ManagerSiemens Aug 2015 - Sep 2018Warszawa, Woj. Mazowieckie, Polska Spearheaded the development and management of Siemens Group's inaugural first-line contactcentre. Provided effective leadership over a span of three years, consistently achieving 100% of group andindividual goals annually. Coordinated the customer service team and initial contact operations. Motivated team members to excel in achieving specific objectives. Pioneered innovative sales and marketing strategies. Enhanced process efficiency through strategic improvements. Expanded service offerings and secured new clientele. Prepared comprehensive tenders and contracts for clients. Provided detailed reporting on team actions and outcomes. Elevated consultant proficiency through targeted training initiatives. Offered comprehensive customer service support via mail and phone channels. -
Team LeaderVivus Finance (Pl) Jun 2013 - May 2015Warszawa, Woj. Mazowieckie, Polska Managed projects for the internal call centre sales team with a focus on achieving goals within athree-month timeframe. Coordinated, motivated, and provided sales goal training to subordinates. Established commission programs, implemented KPI reporting mechanisms, and generated newsales and marketing ideas. Coordinated and motivated the sales team to achieve their goals. Implemented monthly sales plans, devised commission systems, and enhanced reportingprocedures. Innovated sales and marketing activities, designed operational campaigns, and streamlinedprocedures to improve efficiency. -
Team LeaderTui Sep 2009 - May 2013Warszawa, Woj. Mazowieckie, Polska Orchestrated, motivated, and trained subordinates within the largest tour operator in Europe toachieve sales goals, consistently exceeding targets by 100-120% annually. Formulated commission programs, meticulously reported KPIs, and fostered innovation throughbrainstorming sessions for new sales and marketing initiatives tailored to the travel industry. Planned CRM activities and spearheaded the development of innovative initiatives. Provided extensive support in sales and after-sales customer service, ensuring unparalleledsatisfaction within the travel industry. Delivered comprehensive reports on actions taken and achieved results. Implemented dynamic sales plans and continually generated fresh ideas to invigorate sales activitywithin the travel industry. Spearheaded the recruitment and training of new agents, delivering rigorous hard and soft trainingsessions, providing both individual and group coaching, and vigilantly monitoring call quality tomaintain excellence in customer service within the travel industry. Provided additional support at the call centre during peak periods and actively coordinated,planned, and sold travel plans tailored to clients' needs, ensuring personalized and memorableexperiences within the travel industry. -
Sales SpecialistSprachcaffe/Geos Languages Plus Sep 2008 - Sep 2009Franfkrurt/WarszawaOpening and running of the Polish branch of the company, legal and accounting supervision for the development of the agency. Sales of language camps, full range of directly support and advice for individuals and groups clients. Creation and implementation of a new customer base and services Translation of web content pages and promotional materials, brochures and catalogs, regular checks and corrections. -
Marketing ExpertHotels Gromada Sep 2007 - Sep 2008Warszawa, Woj. Mazowieckie, PolskaCentral management of the cooperation with tour operators and wholesalers of hotels. Managing cooperation at the level of Internet platforms like booking.com, hotusa.com, expedia.com, hrs.com, hotels.com, travelpoland.pl, staypoland.com;
Anna Misiak Education Details
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Warsaw University Of Life SciencesManagment And Marketing -
Państwowa Wyższa Szkoła Im. Papieża J.P.Ii W Białej PodlaskiejOrganization And Management Of Tourism And Recreation -
Sydney
Frequently Asked Questions about Anna Misiak
What company does Anna Misiak work for?
Anna Misiak works for Rassure
What is Anna Misiak's role at the current company?
Anna Misiak's current role is Office Manager and EA.
What schools did Anna Misiak attend?
Anna Misiak attended Warsaw University Of Life Sciences, Państwowa Wyższa Szkoła Im. Papieża J.p.ii W Białej Podlaskiej, Laneway Education.
Who are Anna Misiak's colleagues?
Anna Misiak's colleagues are Rohan Patil, Saipriya Gunukula, Patrícia Mendonça Mendes, Justin (Jiajie) Huang, Laura Murphy, Mithilesh Gupta, Ricardo Bucio.
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Anna Misiak
Mddp | Vice President At Cfe Tax Advisers Europe | Pit | Personal Taxes | Advisory For EmployersWarsaw -
1x-kom.pl
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2kingfisher.com, castorama.fr
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4gmail.com, wwecorp.com, wwe.com, wwe.com
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1falmouth.ac.uk
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