· Identify, analyze, and resolve customer issues and complaints in a timely and effective manner.· Lead and manage a team, providing guidance, training, and support to achieve performance targets.· Deploy various IT systems, infrastructure, and software applications relevant to the organization's needs.· Oversee projects, including planning, budgeting, resource allocation, and timely execution.· Implement cybersecurity practices and maintain effective security measures to protect the organization's data and systems.· Organize maintenance practices and systems to oversee the upkeep of buildings, equipment, and infrastructure.· Manage relationships with vendors and contractors, ensuring service quality and cost-effectiveness.· Implement health and safety regulations and enforce appropriate measures to ensure a safe working environment.· Develop and manage budgets, track expenses, and identify cost-saving opportunities.· Communicate with various stakeholders, including employees, management, and external service providers.· Maintain and develop positive relationships with customers to ensure satisfaction and loyalty.

· Conducted diagnostic tests and repaired malfunctioning hardware and software on VR technology (HTC VIVE, Oculus Rift Clones), Installed and calibrated virtual reality equipment.· Assembled and fixed an Electric 3601 Degree 9D VR simulator.

· Strategically planned network installations according to customer orders technical specifications and manuals.· Maintained spare equipment and parts and managed inventory.· Responsible for installing, maintaining, and repairing on-site POTS, ADSL, VDSL, and IPTV· Completed contract installation and repaired services for home and business customers.· Oversaw cable system installations of junior technicians.· Promoted products and services to clients.· Documented and reported each installation in the company log book.· Placed and connected copper and fiber cables for voice and data indoors and outdoors.

· Took incoming calls from users and generated activity reports.· Assisted in developing call center support protocol policies for all support technicians.· Assisted in developing and delivering technical training materials for users.· Oversaw incoming calls from users to all support technicians and provided knowledge for support technicians.

· Installed telecommunications equipment, including surveillance systems, switches, routers, and cable trays.· Wired equipment and established connections features for remote access tools· Troubleshooted electrical/electronic control circuits.· Set up, tested, and configured networks, desktops, laptops, and printers.· Performed diagnostic tests and repaired malfunctioning hardware and software.· Provided on-site troubleshooting support through testing, identification, and correction of issues.

· Welded metals and plastic.· Installed gypsum, plaster and Knauf for the reconstruction of the interior of houses.· Installed/serviced plumbing systems, including installation and repair of heat pumps.· Installed full central heating system (radiators, floor type) with a gas boiler (Valliant, Junkers, ROC, Bosch).· Serviced and maintained gas boilers and furnaces.· Installed and repaired air conditioner units.· Conducted diagnostic tests and repaired malfunctioning electrical/electronic control units (thermostat, boiler, A/C).· Installed/serviced full house electrical installations.