Mislav Podnar Email & Phone Number

Croatia

Zagreb, Croatia

Zagreb, Croatia

Zagreb, Croatia

• Business Development - in charge of the whole Client journey for fast delivery Webshop solutions from the development, and integration phase to live on Wolt Drive• Account Management - devised a set of actions to improve partner's online sales volumes by different technical solutions and marketing initiatives • Developed a country wide strategy for Wolt Drive in Croatia - identified key accounts and step by step process to getting them live on Wolt Drive

Zagreb, Croatia

• Courier Communication Lead - ensured effective communication via different channels (Intercom, Email, WhatsApp) that resulted in a 25% higher engagement and courier satisfaction• Currency Exchange (HRK to EUR) Project Co-Lead - coordinated different local and global teams to successfully implement Euro for customers, merchants, and couriers on the Wolt App in Croatia• Co-developed a model that tracks and manages supply and demand in real-time resulting in optimal delivery area zone reductions which leads to higher sales and lower operational losses

Zagreb, Croatia

• Analysed performance data of courier partners using a data analytics tool (Looker) and gave recommendations to improve operational efficiency by optimizing delivery routes, resulting in a 10% cost reduction• Developed Satisfaction Surveys (using Survey Monkey) to understand better how to improve Courier Partners' experience which led to a 20% increase in the overall satisfaction• Rationalized customer conversion and retention trends, enabling more successful checkouts on the Wolt App

Budapest

• Developed customer satisfaction surveys to enhance change management initiatives and provide strategic direction that resulted in higher efficiency and acquisition of new customers• Constructed different organizational schemes to improve restructuring optimization that helped reach the predetermined cost reduction target• Analyzed data and industry trends that helped secure a new client for the company

Belgium

• Worked with CEMS corporate partners on a marketing strategy to increase the reach of the CEMS brand, exceeding the targets by 200%• Co-developed content for the CEMS corporate events and social media campaigns, and increased inbound traffic by 50%• Supported the training of new members of CEMS Club Belgium

Zagreb

• Worked on a 1B euro successful debt restructuring deal for a key account client in the region• Prepared credit applications for UniCredit’s Global Transaction Credit Committee, exceeding the preset targets• Negotiated with clients, coordinated with other UniCredit Group teams, financial institutions, and relationship managers

Zagreb

• Worked on a brand management strategy for a Hotel Group in the CEE region. The implementation of the strategy led to higher brand visibility among customers.• Assisted in financial projections of future cash flows and due diligence process that helped clients in M&A activities• Analyzed market data and brand strategies of key companies in the industry

Martha'S Vineyard

• Assisted in organizing events such as weddings, charity events, business meetings and ensured excellent customer service and quality delivery • Delegated and trained new waiters to improve performance • Successfully coordinated multicultural team members

Zagreb

HEP ESCO d.o.o. is an energy service-providing company which develops, executes and finances energy efficiency projects on a commercial • Assisted in the development of eco-efficient projects• Co-developed a digital database for business administration • Prepared company reports and forecasts in a presentable manner• Day-to-day customer service care

Master'S Degree, International Management

Graduated "Magna cum laude" from CEMS International Management program with two exchanges: Universidad Adolfo Ibanez - September 2019.

Master'S Degree, Business Engineering/Cems

Master'S Degree, Business Administration And Management, General

Business Administration And Management, General

Erasmus exchange program

International Relations And Affairs

Summer school