+ Provided customer service and responded to inquiries by telephone and written correspondence; provided information on admissions process, required documents, and related school services to inquiring parents. + Maintained welcoming and positive interactions with potential families, setting and achieving ambitious goals for client intake and satisfaction in a professional manner. Scheduled incoming campus tours and served as a campus tour guide as needed. + Updated 200+ applicants’ information in appropriate software applications and database with a focus on data accuracy. Created reports as needed for process evaluation and marketing goals.+ Contacted third parties to collect required documents, uploaded docs into record systems maintaining privacy standards.+ Facilitated placement testing, uploaded results into application database, scheduled assessments, and built application files for both domestic and international admissions processes. Coordinated with internal teams to streamline interview and evaluation process.+ Assisted with seasonal admissions events with event planning, supply preparation, event setup, conducting event and creating event feedback with the admissions team. + Facilitated enrollment process by sending enrollment contracts to accepted families, contract review followed by data import into the student information system with needed data adjustments in the student and family profiles. + Demonstrated the ability to remain open to new ideas, willing to implement updates to improve perspective and existing admissions process steps. Learned and utilized new application platforms such as Digistorm Funnel and RenWeb FACTS school enrollment data system.

+ Managed the classroom appropriately by following the school policies and procedures of the King's Elementary School.+ Educated Computer Science coding as a long-term substitute teacher for Tech-Lab and other general classes by maintaining interactive and supportive learning environment. + Followed daily and weekly lesson plans, maintained a pacing guide and updated reports for homeroom teachers.+ Problem solved to address challenging classroom dynamics.+ Prioritized lesson content based on the needs and the cognitive abilities of the students in KG - 6th grade levels, serving a 500+ elementary students.+ Maintained a learning atmosphere that nurtures the socio-emotional growth of students among themselves as well as in student-teacher interactions.

+ Managed in-class teaching of computer science/ STEM, leading 15+ BIPOC students through various activities and providing structure at a pace that considers all students’ learning capacity with the knowledge of social emotional learning. + Provided evaluation and feedback of students’ performance, improvement and attendance tracking with the ability of classroom management and conflict resolution.+ Worked with 10+ other educators in creating a program for subsequent classroom curriculum, scaffolding and testing for implementation with the skill of project management and autonomy as well as teamwork. + Maintained relationships with organization’s partners, youth family and community members with cultural competency and professionalism. + Certified in Social Emotional Learning Program Quality Assessment (SEL PQA) training which checks for maintaining a high-quality youth programs of safe space with supportive, interactive and engaging environment.

+ Provided mentorship for 20+ high school youth of Seattle who are inclined to pursue future STEM career opportunities, over the four months of FFMF pilot internship program. +Moderated a collaborative virtual learning atmosphere for the product design entrepreneurship program which focuses on marketing skill building, entrepreneurship and 3D product designing. +Mentor with mindfulness of the multi-layered educational & economical challenges of minority youth of immigrant communities in the emerging STEM economy by developing talent and expanding in tech design and innovation.+ Maintained the initiative for ongoing communication between mentees, instructors and program's organizers along with weekly assessment of the pilot program's progress. + Shared knowledge and expertise on personal growth development in terms of short/ long term planning, mindfulness, stress management, brand creation and marketing, and course related topics both in the main sessions and breakout rooms. + Applied problem solving skills to help mentees complete their assigned projects on time, mentoring on their time management and stress coping methods.+ Participated on grant application interview representing the FFMF program along with leaders of MMRTI & SIXR.

+ Provided one-to-one healthcare assistance for seniors at health care and retirement facilities for their physical and emotional wellbeing. + Enhanced customer service and problem-solving skills while dealing with clients' extended family members and related care giving staff.+ Facilitated light physical exercises, tracked and recorded client’s daily medicine intakes and vital sign readings. + Developed the ability to deal with diverse population of clients and sharpen communication skills across differences of age, race and cultural backgrounds.+Emotionally gratified by cherishing the life wisdom gleaned from the numerous insightful conversations with my elderly clients.

+ Provided administrative support to case managers of the housing department through document filing in confidentiality and attention to details. + Trained in professional data entry of Safe Harbors HMIS data entry system.+ Provided customer service over the phone and in-person to homeless and low-income families referred by Family Housing Connection.+ Assembled and updated the department’s information packets and bulletin boards

+ Coordinated business marketing events to attract more customers for the restaurant chain at 3 new franchise locations and increased visibility by 60% through strategic marketing communications.+ Maintained positive business networks with potential business buyers through professional correspondence and scheduled meetings, and responded to customer concerns in a timely manner.+ Participated in the hiring and interviewing process of added work force during the expansion of the franchise business into three new branch locations in 2013. + Organized training sessions of 30+ employees and qualification assurance for the standard functionality of new branches.

+ Provided Amharic-English translating services at schools, social and medical centers. + By maintaining a respectful and professional approach with clients, assured the confidentiality of their cases being discussed and translated. + Implemented interpersonal skills to extract the requested information during interpreting cases of conflict management and emotionally distressing events across cultural and behavioral barriers. + Valued serving the vulnerable Ethiopian immigrant population by assisting to ease the impact of language barriers and cultural adjustment.

+ Worked along with a team of three to organize annual college celebration events such as Splash, Student Leadership Awards, and Club Fairs. + The team served 32 college student clubs by attending their weekly meetings and teaching the college’s manual and regulations for organizing on campus events and budget requests. + Provided campus tours for prospect and new students. + Represented the Campus Ambassadors at the Student Government meetings to advocate for college budget allocation for the student clubs and the program's annual events.