As a Customer Support Executive, my primary job roles and responsibilities include reporting directly to the CEO of the organization.Job Profile:▪️ Provide prompt and professional support via the Tawk.to app and WhatsApp, addressing customer queries and resolving issues efficiently.▪️ Handle inbound and outbound calls to assist customers with their inquiries, offer solutions, and ensure a seamless service experience.▪️ Actively listen to customer concerns, troubleshoot problems, and provide effective resolutions while maintaining a high level of customer satisfaction.▪️ Conduct follow-up calls and messages to ensure customer issues are resolved and they are satisfied with the service.▪️ Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, in the Google Spread Sheet system.▪️ Regularly report performance metrics, customer satisfaction levels, and other relevant data to the CEO to help drive strategic decisions.

As a customer support officer the primary job roles and responsibilities include. Reporting to Customer Support Manager of Organization. Job Profile: ▪ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. ▪ Maintaining records of transactions and interactions. ▪ Appropriate and timely follow-ups wherever required. ▪ Escalate unresolved queries to respective departments for accurate redressal.

As a customer support executive the primary job roles and responsibilities include. Reporting to Customer Support Manager of Organization. Job Profile: ▪ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. ▪ Maintaining records of transactions and interactions. ▪ Appropriate and timely follow-ups wherever required. ▪ Escalate unresolved queries to respective departments for accurate redressal.

As a ticketing staff the primary job roles and responsibilities includes. Reporting to CEO of organization. Job Profile: ▪ Booking Air tickets for customers. ▪ Handle the calls and answer questions about airline regulations. ▪ Help customers make travel plans, and work with computers to resolve problems.