Recognized as the company's authority on customer needs, I earned a promotion to oversee existing products and explore new market niches to align with evolving customer demands.Achievements as Product Manager:Restructured and redesigned company products for improved user experience.Launched 2 new products: one for internal optimization and another for attracting new clients.Monitored and supported product knowledge proficiency across company departments.

During my 3.5-year tenure as Head of Customer Service Department, I:1. Established the department from the ground up, including recruitment, characterizing processes , and ongoing training for all staff members. Managed team of 3-5 workers. 2. Optimized CRM to suit departmental needs. 3. Ensured adherence to company usage policies throughout case management, conducted negotiations with challenging clients, and represented the company's interests in court.4.By delivering outstanding service and successfully resolving complex cases for our clients, I generated a wealth of satisfied customers for the company, who referred new clients to the company.

Full application life cycle through creation registration form, providing services by e-mail and phone, purchase orders, invoicing. Negotiations with partners and clients (airlines, hotels, congress halls)