Alana James Email & Phone Number

Darwin, Northern Territory, Australia

Northern Territory, Australia

Leading the Y Northern Territory’s Strategy, Communications, Marketing, and Impact Measurement.

Northern Territory, Australia

Acting People & Culture Manager overseeing the Y Northern Territory’s Human Resources.

Darwin, Northern Territory, Australia

Northern Territory

Northern Territory

In my initial contract at YMCA of the Northern Territory, my role was to evaluate and strengthen the youth programs running in Palmerston and Katherine. This involved:- Developing a shared purpose and strategic direction.- Putting new structures and processes in place.- Building confidence and cohesion within the team.- Assessing organisational needs and delivering relevant training.

As Youth Empowerment Manager I oversaw the programs that YMCA SA runs to support and empower young South Australians.This included:> YMCA SA Youth Parliament program (empowering young leaders to create change)> Y Camping (school camps & school holiday camps)> BodyMindSpirit (supporting young carers through retreats and activity days)> YMCA Defence Communities (camps and development programs for Defence families)> SA Skate Park League> Creating new youth leadership and development programs> Managing a team to deliver high quality programs, activities and services> Recruiting, training and supporting volunteers> Implementing YMCA SA's strategic plan 'Vision 21'> Debating world issues and dreaming out loud about big, bold solutions during coffee meetings> Celebrating office birthdays with delicious cake and bad singing

As Youth and Community Programs Coordinator I was responsible for the successful delivery of YMCA SA Youth Parliament, the YMCA SA Skate Park League, and the YMCA SA BodyMindSpirit retreats for young carers. This involved managing volunteers, overseeing budgets, and planning and delivering effective and exciting programs for young South Australians.

I managed the largest polling booth in the Dunstan electorate for the 2018 South Australian election. I was responsible for managing a team of 16 people and the polling booth operations in a professional and politically neutral manner. Key responsibilities prior to polling day included:- Recruiting staff and ensuring they had completed the required training and were aware of their roles and responsibilities.- Inspecting the polling booth premises and liaising with the venue prior to polling day.- Checking election materials provided against the inventory.- Setting up the polling booth as a safe facility on election eve. Key responsibilities on polling day included:- Briefing staff on their duties, providing direction and support.- Monitoring staff at regular intervals to ensure correct procedures are followed.- Ensuring staff responded to queries from electors accurately and in a friendly and courteous manner.- Assisting electors to complete enrolment forms.- Accounting for all ballot papers allocated to the polling booth and ensuring their security.- Managing the ballot paper counts, including House of Assembly, Legislative Council and the House of Assembly two candidate preferred count.- Completing required forms and assessments.- Supervising the packaging of election material and delivering this safely and securely to the Returning Officer.

Edinburgh Parks

I taught jazz dance and lyrical/contemporary dance at LT Studios. In this role I was responsible for choreographing routines, teaching dance technique, building the dancers' strength and flexibility, correcting technique and ensuring routines were competition ready. The role also involved creating a positive dance environment where students are encouraged to build their skills, work as a team, develop a strong work ethic and set personal goals to work toward.I taught group classes, duets and solos.

University Of South Australia

As a Student Services Assistant I was the first point of call for UniSA students interested in their Student Association. My responsibilities included:> Staffing the USASA counter on campusProvide high quality customer service and sales assistance, undertake basic administration tasks and ensure the USASA counter feels welcoming and inviting for students.> Acting as the face of USASAEmpathise with student needs, promote a friendly and positive image of the organisation and clearly explain the range of student services that USASA offers.

Adelaide

As an Editorial Messenger, I supported the Advertiser editor, Sunday Mail editor, Messenger Newspapers editor, Chief of Staff, journalists and sub-editors. My responsibilities included the delivery of newspapers and mail to the editorial floor and other parts of the building, running errands, operating the switchboard and undertaking various administration tasks.I was required to provide a high standard of customer service, work collaboratively in a team environment and use my initiative and self-motivation.

South Australia, Australia

As the South Australian Director of Oaktree, my role was to lead, inspire and grow the branch of volunteers. I was responsible for the success of Oaktree’s campaigns and initiatives (such as Live Below the Line, the Roadtrip and Community Leaders) at a state level.> Volunteer managementI directly managed and supported the State Leadership Team, coordinated 15 staff volunteers and oversaw the work 50 Community Leaders (casual volunteers) undertook throughout the year, to ensure a positive work culture and collaboration across the branch. Working with young people, and my peers, quickly developed my ability to provide clear direction and constructive feedback without sacrificing team morale and community-building.> Internal communicationRelayed information and proposals from the National Executive to the state branch in a clear, transparent and timely manner.> Trainer and facilitatorI developed the skills base of our volunteers through information sessions, guest speakers and seeking external opportunities.> Coordinating anti-poverty campaignsI oversaw the implementation of advocacy, awareness raising and fundraising campaigns and events. I provided input in strategic, big-picture discussions at a national level. I adapted organisational strategy for the unique challenges and opportunities that the South Australian context posed. I ensured that each volunteer’s work was meaningful, effective and aligned with the overarching campaign goals. The fast-paced environment and often unpredictable nature of social justice campaigning has improved my ability to prioritise tasks and work proactively under pressure and deadlines.> Public face of Oaktree South AustraliaI represented Oaktree at external events and forums, built and nurtured relationships with key stakeholders in the youth engagement, anti-poverty and advocacy sectors, and spoke publicly about our work and the movement to end poverty. > Budget management and responsibility of an office space

Unisa Magill Campus

In my role as a dance coach for the UniSA Sabres Cheerleading team, I ran a weekly class aimed at developing jazz dance technique. The team competed at two South Australian competitions and one interstate competition on the Gold Coast.I was responsible for organising costumes for competition, choreographing the competition routine and providing constructive feedback to the athletes to help them improve their technique.

Mclaren Vale

As a waitress at The Barn Bistro, my role was to provide high quality customer service to restaurant diners while working within a team environment.The role included greeting and seating guests, à la carte table service, drinks preparation and responsible service of alcohol, barista duties, liaising with the kitchen staff, stock rotation, cash handling, general cleaning and tidying, and taking phone bookings. I was required to have a detailed food and wine knowledge, especially as the restaurant is situated in the heart of the McLaren Vale wine region.

Colonnades Shopping Centre

At McDonald's, I worked in front of house customer service and in food preparation. Working in a team, and with significant time pressures, I needed to work diligently and effectively. As a Crew Trainer, I was required to deliver high-quality customer service, demonstrate a strong work ethic to my fellow employees, teach new employees and ensure staff were on task.

Victor Harbor

I taught classical ballet and jazz dance classes at Southern Dance Connections to cover people's leave.

I taught Hip Hop Dance as part of the ‘Active After School’ scheme.

Governor'S Leadership Foundation Program

Bachelor’S Degree, Journalism And International Relations

Activities and Societies: South Australian Model United Nations Conferences 2010, 2011, 2012, 2013. UniSA United Nations and International.

Completed Year 12, Ter 92.2

Activities and Societies: School Sports Day Captain 2007 and 2008. School representative for South Australian Secondary Schools State.