Emma Lupton Email & Phone Number

Toronto, Canada Area

Training new hire fraud analyst Creating new training materialsDesigning on boarding plans

Toronto, Canada Area

Managed a team of fraud analysts (approx 25) working multiple streams.

Toronto, Canada Area

Develop end to end “scope of change” assessments and detailed change management plansIdentify and document impacts to internal fraud processes, fraud analytics, fraud reporting and other fraud management groupsDirectly engage with the program or LOB or channel as fraud risk SME and in conjunction with the accountable manager, fraud risk oversight and.

Toronto, Canada Area

Detected, prevented and investigated various streams of fraud losses involving both credit card and debit card accountsResponsible for training new analysts on various processes, reports, and fraud programsSubject Matter Expert to numerous fraud streams both credit/debitChampion of change for implementation procedure Program (Noble/Chip Card)Liaises with.

Toronto, Canada Area

Completed monthly department audit

Responsible for the identification and containment of high-risk accounts at an early stage, to reduce fraud and credit lossesResponsible for analyzing information to identify common points of compromise, and for actioning potentially compromised accounts, based on this information, to prevent further lossReferred any lead obtained, through diligent.

· Responded to incoming sales calls courteously and efficiently· Mediated customer problems and/or complaints; facilitated compromises/solutions· Assisted customers in finding products to help with their overall shopping experience· Ensured departments were fully stocked with merchandise and ready for business· Worked closely with Loss Prevention to.

Mississauga, ON

Plan, organize, direct, control and evaluate daily operationsOrganized staff work schedules and monitored staff performance, re-trained when necessary Balanced cash and completed balance sheets, cash reports, reconciliation and related formsEstimated and ordered ingredients and supplies, maintained records of stock, repairs, sales and wastage, Responded to.

Bmo Financial Group, Internal Courses

Activities and Societies: Peer to Peer recognition Committee, Culture/Spirit Committee, Business Board CommitteeCompletion of internal.

Office Adminstration