Key Achievement: Q1 2024 “The Club” Recognized as Top 20% of Sales Performers in first full quarter of employment with the organization- Market Strategy Development: Expertise in identifying and capitalizing on Distributed Energy Resource (DER) opportunities within SPP, ERCOT, and PJM markets, focusing on program rollouts, effective communication with customers and prospects, and crafting sales team strategies that emphasize competitive differentiators.- Results-oriented Sales Leadership: Proven track record in driving revenue growth through strategic relationship management, effective lead generation, and customer engagement within the energy sector.- Commitment to Innovation and Sustainability: Passionate about utilizing innovative marketing strategies to promote sustainable practices and engage with communities- Effective Communication and Presentation Skills: Ability to convey complex information clearly to diverse audiences, fostering understanding, collaboration, and adoption- Collaboration and Cross-Functional Leadership: Proven ability to work collaboratively with diverse stakeholders, leading teams to achieve organizational goals. Experience in fostering cross-departmental partnerships to drive marketing initiatives and enhance operational efficiency.Industry Knowledge and Compliance: In-depth research and understanding of energy industry regulations, including FERC orders and state/local policy changes, ensuring compliance and strategic alignment with market dynamics.

Key Achievement: New program launches in IT and Cybersecurity, exceeding grant funding requirements and improving customer outcomes for income expectations and job placement - Team Leadership and Development: Managed and developed a high-performing Business Services team, including overseeing a team of managers, through regular one-on-one coaching, team meetings, and performance reviews, fostering collaboration and accountability.- Strategic Relationship Management: Cultivated and maintained strong relationships with decision-makers and hiring managers across various industries, ensuring optimal exposure for the nonprofit's customer base to valuable career opportunities.- Training and Development: Designed and delivered comprehensive training programs focused on team alignment, skill enhancement, and customer engagement, promoting a culture of continuous learning.- Data-Driven Decision Making: Utilized data analytics to identify trends, measure outcomes, and drive strategic initiatives that align with organizational goals, ensuring effective program implementation.- Community Outreach and Public Relations: Developed and executed outreach strategies to enhance public relations and promote various programs, strengthening community ties and organizational visibility.- Program Launch and Brand Messaging: Played a key role in launching new initiatives, including brand design, messaging, and alignment with government grant requirements, ensuring cohesive and impactful program delivery.- Coaching and Career Advancement: Provided personalized coaching in resume writing, interview skills, and career advancement strategies, empowering clients to achieve their long-term goals.- Strategic Planning and Grant Management: Led the strategic planning process to meet funder expectations and grant requirements, aligning program objectives with organizational mission and vision

Key Achievement: Successfully navigated transition from in-person consulting in 2019 to fully virtual during the pandemic, retaining client base- Sales and Marketing Strategy Development: Designed frameworks for sales processes and targeted consumer outreach, enhancing the market entry strategy for new technologies.- Project Management and Stakeholder Engagement: Managed end-to-end project execution, ensuring effective communication with stakeholders and facilitating alignment on goals and deliverables.- Brand Messaging and Positioning: Developed compelling brand narratives and marketing collateral that clearly articulated value propositions, strengthening client positioning in competitive markets.

Key Achievement: Led strategic realignment of organizational goals and processes post-M&A, securing a consulting contract with a net value of $540k.- Data Analysis and Performance Measurement: Analyzed performance metrics and audience insights to refine media strategies, ensuring optimal resource allocation and maximizing return on investment for client campaigns.- Enterprise Media Consulting and Client Development: Led enterprise-level media consulting projects, acting as the primary liaison for C-level communications and maintaining strong client relationships.- Market Analysis and Product Positioning: Conducted media buying audits to uncover opportunities and enhance the strategic positioning of client campaigns, leveraging insights to optimize performance.- Digital Marketing Strategy Implementation: Collaborated with clients to develop and execute digital marketing strategies that aligned with campaign goals, resulting in increased engagement and conversion rates.

Key Achievement: Won Largest RFP Bid to date for the Cox Business Central Region in 2018- M&A Customer Retention: Managed seamless transition of enterprise accounts during the EasyTEL and Cox Business merger across oil and gas, energy, SLED, and healthcare sectors - Account Management and Growth: Managed a portfolio of 70+ enterprise clients sectors with monthly recurring revenues (MRR) ranging from $10k to $90k, consistently exceeding new business quotas by expanding relationships and enhancing client satisfaction.- Negotiation and Problem Solving: Served as an escalation point for service issues, advocating for clients and ensuring timely resolutions to maintain confidence and mitigate future risks.- Cross-Functional Collaboration: Worked closely with marketing, product, and operations teams to develop integrated solutions that addressed client needs, enhancing overall service delivery.- Key Account Management: Acted as the primary liaison for Enterprise Customers, fostering strategic partnerships by understanding their unique business needs and delivering tailored solutions, resulting in increased client satisfaction and long-term loyalty

Key Achievement: Drove growth in the enterprise segment, creating the need for a dedicated Director of Enterprise Accounts role and contributed to the company reorganization efforts to increase profitability preparing for the acquisition by Cox Business- Leadership and Market Expansion: Grew the enterprise market sector through strategic planning and mentoring of sales teams, driving revenue growth and client retention during the Cox merger.- Client Relationship Cultivation: Fostered deep client relationships, guiding them through the sales process and exceeding expectations to enhance the overall customer experience.- Sales Training and Development: Developed and implemented training programs for sales teams, focusing on best practices in customer engagement and sales strategies to improve overall performance.

Outside Sales Representative responsible for selling LOGIX telecommunications services to business clients with an expectation of meeting or exceeding monthly sales quotas. Full communications support including telephony, data infrastructure, network security; as well as MPLS, CoLo, Disaster Recovery, web-hosting, and VPN.Generating sales leads through prospecting of new clients making initial contact by cold-calling in person or by phone, qualifying as a solid candidate for LOGIX services.Responsible for all follow-up preparation of proposals, client presentations as well as the final negotiating, explanation and signing of the contracts including terms and conditions.Maintaining on-going relationships with existing clients and seeking clients feedback regarding satisfaction or any new opportunity to deepen the client’s relationship.Worked in a team environment, which focused on the goals and forward progress of the entire market not just the individual sales representatives.

Maintaining high levels of customer service while managing each applicant’s expectation throughout the loan process. Producing a consistent pipeline of loan leads and being a contact person for Senior Loan Officer’s clients providing timely updates and progress reports. Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to customer.Assisted with the Company’s efforts to expand their contacts by utilizing social networking websites allowing them to communicate with a larger number of potential clients. Supported upper management by taking on the clerical rolls of an office manager: Maintaining office and copier supplies, answering multi-line phone system, responsible for mail and bank deposits. Generating spreadsheets and other documents for staff meetings, as well as creating presentations to expand brokerage services to community banks lacking a lending department.

New accounts position with a strong focus on deepening client relationships and expanding customer baseOutside sales calls to area businesses to establish strong ties to the surrounding community and to cultivate new business contactsAggressive outbound sales phone calls to maintain personal service standards and to offer new products to existing clients.Involved in consumer loan process from application to loan closing.

Managing customer accounts totaling approximately $100,000-$150,000 in sales annuallyResponsible for generating new advertising clientsCreating advertising proposals and schedules Writing and voicing radio commercials for advertisers

Responsible for tracking sales leads required by the branch staff to insure that monthly sales goals were met or exceededAll aspects of customer service and branch relationsSupervising operations, scheduling personnel, and maintaining appropriate inventory levels.Responsible for making sure the branch stayed within all federal guidelines.Signing off on all deposits larger than a thousand dollars to minimize bank vulnerability to fraud.

Banking Service UtilityOpening new accounts and safety deposit boxes.Lending assistant which involved closing loans, processing loan paperwork, organizing files and following up on loan exceptions to insure that the lending department stayed within federal regulations.Responsible for monthly audits of the teller drawers, cashiers checks, and travelers checks to minimize loss for the company.