Ashley Malcolm Email & Phone Number

-aveda institute graduate.- session hair stylist with over 15yrs experience in set work, nyfw, celebrity clients and lifestyle hair.- assisted on 7+ top designers during 8+ seasons of nyfw including pat bo, michael kors, laquan smith, staud and plt x naomi campbell collab.- assistant to top hairstylist including kendall dorsey and lacey redway.-experienced with celebrity clients including solange knowles, justine skye, lil keed, and ayesha curry.

-Experience with social operational tools like content management, publishing, and community management- Expertise in growing social follower counts with upwards of 5% average IG engagement and over 20k Pinterest monthly views. Gained over 1000 followers on TikTok with just one viral video.- Experience managing and prioritizing multiple projects simultaneously- Partnered with multiple brands on influencer marketing projects including Topicals, Molecules, Unice, and Thread Beauty- Strong analytical skills for measuring/tracking success using established KPIs- Developed strong storyteller skills; able to distill content into bite-sized social media captions and images.- Managed external agencies or partners- Organized and prioritized workload to meet deadlines

- Responsible for House of Malcolm's social media strategy across Twitter, TikTok, Instagram, YouTube and Pinterest. - Collaborates with interns to create a social media strategy specific to our goals for each platform.- Delegate task to interns in order to monitor and achieve KPIs. - Collaborate with House of Malcolm on trendy fresh new content to facilitate brand awareness and growth across all social media platforms.

Welcoming and greeting clients while demonstrating expertise in services/products• Answering phones, and utilizing POS software system to book appointments, check out customer services/retail• Create, schedule and strategize content for social media platforms.• Schedule weekly marketing text to clients.• Created content for flyers, social media and websites utilizing Photoshop, Premier Pro, and Canva.• Improved business operations by training salon owner in web design and operational management to be able to handle marketing internally.• Coordinated multichannel marketing initiatives including email, lead generation, search/display ads, social media & other relevant platforms.• Created strategic marketing plans backed by identifying the salon's unique customer funnel to current customers and potential leads.

San Francisco, California, Us

Managed wide variety of customer service and administrative tasks to resolve partner issues quickly and efficientlyEnsured superior partner experience by addressing partner concerns, demonstrating empathy and resolving problems on the spot using ZendeskPerformed data entry for TLC, provided policy and service information, and performed customer service surveysAsked open ended questions to accurately assess partners needsDeveloped a reputation as an efficient service provider with high levels of accuracy

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Cosmetology/Cosmetologist, General