• Simultaneously managing the offices of two DFL House members including: • Working collaboratively with other House members and staff to advance DFL initiatives in the 2023-2024 trifecta. • Maintaining members’ daily schedules. • Travel booking. • Creating accurate financial reporting for expenses and reimbursements. • Bill tracking. • Handling and entering accurate records of constituent correspondence and member responses via proprietary database.• Interfacing with both constituents and stakeholders including: various state agencies, non-profits, andlobbyists.• Planning, executing, and staffing town hall meetings.• Coordinating mass mailings.• Providing technical assistance during stakeholder meetings.

• Answered incoming telephone calls for the Healthcare Solutions Contact Center and accuratelyinforming customers on claim status and filing, portability options as well as quoting benefit plan provisions. Also responsible for handling and resolving escalated customer concerns. • Developed verbiage approved by Quality Assurance team for information gathering and call closing.• Represented Contact Center on multiple and ongoing special project teams.• Served as a subject matter expert by mentoring and training new Contact Center employees inaddition to developing training materials.

• Taught seven 60-minute long daily English classes from 3rd grade to 11th grade.• Held five daily English clubs for secondary school students and community adults to learn English grammar, reading, writing, and speaking in addition to providing homework help and preparing students for Olympiad Competitions and state English exams. o Students increased their ability to speak, read, and write English in addition to improved listening and critical thinking skills.• Trained community law enforcement officers in English language to help advance their job skills.• Worked in partnership with host country national teacher to improve English skills. o Improved counterpart’s English skills improved to an advanced level. The counterpart was able to improve lesson plan design and curriculum as well as classroom management and student engagement.• Worked in concert with school director and teaching staff to identify school needs to create, design, and implement a technology project to supply the school up to date technology to increase teaching capacity, administrative functions, and student learning capacity through adding internet and computer technology to a rural village school. o Responsibly recycled old technology to a preschool center.• Promoted Peace Corps through speaking to a neighboring village about the importance of English, the culture of the United States, and the history of Peace Corps. o Partnered with the Salymbekov Foundation, a national Kyrgyz non-profit, to develop English language national television programming as well as was a featured speaker at their TedKG forum.

• Spearheaded internal communications efforts to focus on store initiatives and department brand rebuilding. o Resulted in a central line of communication throughout the store, created better informed staff, reduced digital clutter.• Utilized language skills to communicate with Spanish speaking clientele. o Developed and implemented language learning program for retail staff. o Resulted in staff being better equipped to assist non-English speaking customers; reduced customer wait times. o Worked collaboratively to develop the “Uptown Pro Challenge” to promote other ongoing learning initiatives.

• Wrote and developed content for daily live newscasts, including breaking news coverage.• Worked collaboratively with on-air talent, assignment desk, and photojournalists to coordinate live shots, package shoots, and in-studio appearances; also with the graphics department to create show and segment specific looks.• Monitored and researched news tips and story leads.• Booked and coordinated guest segments for weekend morning show.• Pitched story ideas for daily news content.

• Hired as Newscast Producer June 2013• Utilized FOIA to gather, organize, and synthesize data for investigative report; story won second half of 10 p.m. May sweeps broadcast.)• Followed reporters on stories; Cultivated résumé reel featuring two packages and standup montage with bespoke scripts.• Evaluated and researched news tips and story leads to assist assignment editors, producers and reporters.• Wrote restaurant review for the WCCO.com Curiocity blog.• Monitored criminal proceedings via MNCIS website to aid reporting.• Greeted and coordinated in studio guest appearances.

• Established and implemented protocol for photo cataloging system.• Participated in implementation and content management of new College of Education, Leadership, and Counseling website.• SEO and Market Analysis.• Assisted in social media outreach and event marketing.

• Edited and proofread sales catalog(s). • Participated in public relations crisis management efforts. • Crafted press releases and media pitch letters for the promotion of upcoming book titles. • Utilized data mining skills to identify target markets.

• Created, produced, and distributed: o End user group insurance marketing collateral including product brochures and specialty mailers as well as group insurance sales proposals. o PowerPoint presentations for internal training and meetings and external sales use. • Developed various internal and external communiqué including: o Organizational announcements. o Company wide monthly and bi-monthly newsletters. o Internationally distributed magazine articles profiling ING Employee Benefits.• Implemented cost savings initiative reducing print budget by $7,000 over a two-year period.• Executed internal multimedia campaign promoting our centralized product information site.• Managed logistics for industry trade shows.• Collaborated with web services team to create and implement Sales & Marketing shared calendar. o Enabled 500 field sales and support staff to be self-sufficient in locating critical dates and details for industry and company events and activities. o Resulted in a reduction of incoming phone calls and emails.

• Promoted to Associate Marketing Communications Specialist.• Performed in-depth analytical review of Waiver of Life Insurance Premium Disability claims.• Coordinated special projects for various client groups within the department.• Reduced the amount of unprocessed claims per week from 150 to 25.• Coordinated and completed beneficiary management project for 100,000+ lives client in less than two months, which supplied government client with beneficiary designations for their employees.• Selected by management to cross train to assist in adjudicating death benefit claims.

• Processed group health insurance claims.• Assisted call center with answering in-bound calls from members and providers.• Functioned as a mediator between providers and members; members and benefit administrators through written and verbal correspondence.

• Answered incoming telephone calls regarding member group policies.• Accurately quoted benefits for Managed Care, PPO, Indemnity, Dental, Mental Health and Medicare secondary plans. • Promoted to Service Consultant Professional.