Rachel Smith Email & Phone Number

Canberra, Act, Au

Deakin, Act, Au

Barton, Act, Au

Reporting to to the CEO, responsible for developing ALC policy in collaboration with ALC members and helps to promote and advocate those policy positions to relevant stakeholders through consistent and powerful advocacy. The position also fulfils the role of Company Secretary, including preparation of relevant documentation for meetings of committees and the ALC Board.This role requires strong expertise in policy development and political processes. The capacity to build effective stakeholder relationships, excellent writing skills and a knack for identifying and managing reputational risk are crucial elements of this role.Achievements• Instigated and successfully delivered the first industry partnership with the Pharmacy Guild of Australia to provide a corporate COVID vaccination program for ALC members.• Attracted mainstream media regarding prevalent policy issues including Rapid Antigen Testing (RAT), border restrictions and priority vaccination for supply chain workers. Interview in Australian Financial Review triggered Prime Minister interest in review of the National Freight Protocol. • Key member of the National Covid Coordination Unit and worked with governments to lift delivery curfews pertaining to heavy vehicles and interstate borders remained open to freight vehicles to ensure essential goods reached Australian communities. • Provided testimony at Senate and Parliamentary inquiries off the back of ALC submissions: Critical Infrastructure Reform, Public Health Orders, Road Tolling, Management of Inland Rail Project, No Electric Vehicle Taxes and Regional Road Transport. • Drove a hard advocacy campaign including escalation to the Minister for Home Affairs, pertaining to proposed Critical Infrastructure reform resulting in redrafting of critical freight services asset definition, limited number of intermodals captured from 49 to 12 and gained a 6-month grace period for the design and implementation of the risk management framework.

Barton, Act, Au

Driving ALC's political strategy and development of policy in collaboration with members.

Barton, Act, Au

Appointed to Interim CEO to facilitate seamless transition between outgoing and incoming CEOs. Notable achievements include working with NSW Government during COVID hard lock down to ensure continuous movement of freight and leading conversations with government regarding proposed Critical Infrastructure reform.

Canberra, Act, Au

Successfully project managed negotiations with the Commonwealth landing a record funding agreement of $25.303 billion for 5,800 small businesses around Australia. Leadership role reporting directly to the Executive Director, National President and Chair of the Pharmacy Viability Committee, responsible for strategic outcomes related to negotiation of the Seventh Community Pharmacy Agreement (7CPA) with the Commonwealth. The Agreement is between the Commonwealth and the Guild providing funding to 5800 community pharmacies for dispensing Pharmaceutical Benefit Scheme (PBS) medicines, pharmacy programs and services and for the Community Service Obligation (CSO) arrangements with pharmaceutical wholesalers. The agreement was signed in the Prime Minister's Office on 11 June 2020.

Canberra, Act, Au

As a newly created position in the Member Services and Innovation group, I was responsible for identifying, pursuing and shaping relationships with external service and product providers (business enablers) to deliver business solutions on behalf of the members to support business viability and expansion of revenue channels. My key achievements in the role included:- Successfully tendered for ‘Digital Champions Industry Association Grant’, $100K funding over 2 years to develop digital toolkit and coaching services for member organisations. Project Owner designing and implementing digital change management program for members. - Delivered partnership with ApplyDirect, a recruitment platform and GoogleForJobs exclusive partner in Australia. Gained board approval for $800K outside of budget cycle (over 3 years).- Implemented new reporting tool for the jurisdictions to report against key performance indicators linked to annual funding strategy and support better outcomes related to membership, in particular developing an aligned national membership strategy. - Consulted as part of subject matter expert group in development of Community Pharmacy 2025 strategy and subsequent framework.

St John ACT forms part of a federated entity of St John Ambulance Australia providing first aid training, products and supplies and event first aid. With 20 staff and over 100 volunteers in the ACT, St John achieved annual revenue of approximately $3M. St John ACT underwent a period of significant change after long term CEO had resigned and the revenue had been trending downwards year on year. Employed by the new CEO to manage a team of 6 senior managers and to design a workforce strategy and lead the organisation through the transformational change with a strong focus on developing a high performance culture.

Canberra (Deakin), Act, Au

PowerHousing Australia is the peak industry body for tier one community housing providers in Australia. A newly created position, reporting directly to the CEO, responsible for increasing membership of full, affiliate and associate members and engaging stakeholders and political advocacy to support capacity building of the community housing sector. I oversaw a small team of high performing staff, in addition to event management and secretariat for eight committees and working groups. Key achievements included:- Subject matter expert on specialist disability accommodation under the National Disability Insurance Scheme, advocated government on behalf of members and scheme participants to provide certainty of entitlements and support the overarching goal of the scheme to provide individualized and targeted disability care and services. - Project management of annual national conference hosted in Canberra with over 270 delegates. This involved all event management including procurement and supplier arrangements, call for abstracts and design of speaker program. Achievements:- Drove the sector to the forefront of the affordable housing agenda from a Commonwealth perspective, liaising with the Treasurer’s office directly to inform policy decisions resulting in community housing providers being big winners in the 2017 budget. Key wins included establishment of the National Housing Finance Investment Corporation (NHFIC), Managed Investment Trusts (MITs), Super Saver Plan and National Housing Infrastructure Facility. - Acquired two (2) new full members bringing PowerHousing Membership up to 30 community housing providers across all states and territories; nine (9) new affiliate members bringing the total up to eleven (11); and two (2) associate members, up from zero (0) as this is a new membership class.- Resolution of a significant GST issue impacting our membership base regarding the application to member developments;

Burnley, Victoria, Au

Approached by the National Business Development Manager and CEO to rejoin McArthur as Business Development Manager to expand the ACT operations and provide leadership to a small team of high performing consultants. - Managed an annual sector budget in excess of $12M.- Contributed to overarching business strategy and development of annual business plans and financial reporting through identification, research and analysis of trends, planning days and subsequent review meetings. Provided high level, in-depth reporting to senior management and board regarding performance and promotional activities that led to increased revenue and diversification of income streams. - Project managed recruitment programs including appointment of SES officers, bulk recruitment rounds and specialized recruitment programs such as graduate and diversity programs. Applicant numbers exceed 500 per project. - Account management of existing and new accounts including enhancing relationships with existing client base through effective communication through engaging in activities designed to increase service provision and attraction of new clients and establish professional and productive external networks. My key achievements included: - Acquired McArthur’s first Defence industry client nationally, generating in excess of $200K of permanent recruitment placement fees.- Exceeded permanent recruitment target by 200%.

Barton, Act, Au

Engineers Australia is a peak industry body with over 200 staff nationally and in excess of $65M in annual revenue. Reporting to the General Manager and Executive Team, I was responsible for all division operations and governance including management of cross-organisational projects following identification as a high performer. Specific projects I led and was involved with included the EA STEM Engagement Programs aimed at primary to tertiary students to promote STEM careers, Women in Leadership and Engineering, EMS and CRM system design and implementation and Engineers Australia Centenary of Canberra Design competition. Secretariat and Governance of Division Committees and Learned Societies.

I joined the Schmooze team to broaden my professional networks within the Canberra Business Community and also to increase my skills in networking and social media management from subject matter expert Phillip A. Jones. I managed a suite of professional events including business club lunches, workshops, monthly professional community and hallmark event - Schmooze. In addition to, member engagement, marketing, public relations and social media management and the training, mentoring and supervision of interns. Key projects I was involved with included:- Schmooze Legacy Project- Schmooze 2.0

Orange County, California, Us

Initially employed by the Managing Director to work as a Business Development Manager, quickly became involved in the business rejuvenation project that included complete rebranding and transition of pricing structure to a service delivery model. I oversaw a team of 13 consultants engaged with federal government clients in 5 locations. Some of my key achievements included:- Successfully implemented financial modelling (with CFO) resulting in the development of an industry first service delivery structure- Designed and delivered a new performance management framework and resultant pay matrix- Part of the executive team working closely with a growth coach to deliver a merged brand identity and new service structure for launch in 4th quarter 2013/2014- Worked closely with creative teams to develop brand identify representing synergies with organisational culture and strategic plan- Streamlined internal processes to reduce overheads and remain current in the ever-changing marketplace- Design and delivery of complex recruitment methodology on behalf of government, NFP and NGO clients from APS1 through to SES level- Complex contract management including implementation, project life cycles and quality control

Burnley, Victoria, Au

Recruited to role by National Business Development Manager (Government), based on my performance as a Scribe, to identify, foster and nurture recruitment opportunities across the State and Commonwealth Government Sectors. Engaged strategic thinking and analysis of trends to cross pollinate services across clients and industries and gained new clients resulting in increased revenue and profitability. My key achievements included:- Seconded to National Business Development Manager role. - Exceeded sales target for financial year by $500,000. - Acquired Department of Veterans’ Affairs as a new client and nurtured to a multimillion-dollar account. - Developed, designed and launched new product offering in career transition and outplacement services in response to mass redundancies in QLD state government. This program proved to be highly lucrative in a severely contracted marketplace. - Recruited and deployed 110 contact centre workers on behalf of a government client over a 6 week period- Designed and delivered complex recruitment and assessment methodology on behalf of State and Federal Government clientele- Managed over 44 large federal and state government contracts including project management, oversight costing and estimation.- Managed a pool of experienced Scribes and provided direction to a team of specialist recruitment consultants.

Burnley, Victoria, Au

Recruited as part of a highly specialised team of contractors providing strategic recruitment and selection advice to government clients. Leveraged off intimate knowledge of public service legislation, merit processes and recruitment experience to provide accurate and timely advice to senior public servants on interview panels and completed selection reporting to support meritorious process. Key achievements:- Youngest Scribe to be engaged by McArthur- 'Scribe of Choice' for many clients within a short time frame.

Approached by CEO of Recruitment QLD for business start up.Key Achievements:- Developed and launched new business model including financial model, business plan and marketing and engagement strategies. - Brand design and management including marketing strategies, initial brand development and working with creative teams- Market Presence online content development including social media policy, search engine optimisation and social media management- Project management including project life cycles, stakeholder engagement and trouble shooting- Contract and Procurement management including facilities and leasing, ICT and utilities.

Manager of Events at a premiere Brisbane dining venue seating up 400. Four separate function spaces plus Brisbane's only floating bar. High level consultation skills to ensure smooth running of events and sales maximised including weddings, corporate functions and breakfast, full venue book outs (600+ standing), private functions including birthdays and engagement parties. Maitre D' at 400 seat restaurant plus supper club on Friday and Saturday nights. Coordinating patron bookings and staff to ensure seamless running of supper club, restaurant and events.Key achievements:- Integral part of the team that went on to win "Winner Best New Restaurant Over 200 Seats - South East Queensland" Restaurant and Catering Awards 2010.- Promoted to Restaurant Manager (Casual) and Event Coordinator after two weeks of engagement.

Toowoomba, Queensland, Au

Program management of USQ/QLD State Government 'Smart State Initiative'. Facilitated work based learning programs for Science, Engineering and Technology students. Responsible for business development to raise profile of Science, Engineering and Technology programs and create opportunities for work based learning.Key Achievements:- Invited to guest lecture to first year engineering students on recruitment and professional development skills- Represented both Student Services and Engineering Faculty in the delivery of an open day for high school students that identified as Indigenous that resulted in an increased number of university enrolments from this diversity group

APM, the largest private Occupational Rehabilitation company in Australia. As Occupational Rehabilitation Consultant - Redeployment I was responsible for case management under various Workers' Compensation (VIC, WA, NSW and QLD), Life, Income Protection and CTP legislations. Key Achievements:- Provided coaching and mentoring to regional consultants based in Geelong, Mildura, Ballarat and Townsville resulting in a significant and sustained reduction in staff turnover in these areas.- Developed and implemented redeployment policies and process for QLD branches.

Master Of Business Administration (Mba), Information Technology

Management Drives Accredited Professional

Diploma, Engineering - Environmental

Senior Certificate, Qcs